Aura Gas Ltd

Russell, Reading

Excellent workmanship and product.... very pleased we chose Aura Gas

Malcolm, Romsey

The company was selected from a review of 5 quotes. Boiler replacement only. The installation Engineer arrived on time on the Monday and was very tidy. We were told installation would take one day, we were surprised ours took 11.5 hours.

That evening the boiler made loud noises when drawing hot water, the same happened the following day when taking showers, after the second shower the boiler made loud banging noises and shutdown.

A call to the office said that we would have an engineer visit in the afternoon. This did not happen, no messages, and surprised when the engineer turned up early the following morning unannounced which we could not entertain.

In the afternoon, the boiler was again tested, the following morning and every morning around 5:10 am, the boiler made loud noises following start-up.

A third visit was arranged for the following Tuesday at out request to monitor the situation with a commissioning engineer.

The fault was diagnosed requiring the pump speed to be set from "autosensing" to "constant", in addition the temperature was reduced by setting the dial to the 3 o'clock position. System was bled and a small modification carried out.

The boiler has been working well since without any noises..

Victor, Chichester

Excellent service could not be faulted

Lyn, Guildford

fantastic service !!

Christopher, Tadley

A young team of guys who came on time and worked their socks off. Boiler installed and working well. I would like to add that one day for an installation is cutting it fine as the guys had to work on quite late in order to get it finished, other than that a good choice with Aura Gas Ltd.,