ch-westend
We specialise in
- Domestic and Business
- Electric
- Gas
- LPG
- Oil
- Vented Cylinders
- Unvented Cylinders
- Extension
- Foundation and Ground Works
- Garage Conversion
- General Building Work
- Home Improvement / Refurbishment
- Loft Conversion
- Bathroom
- Shower Installation
Call Us Now
CH WESTEND is a medium sized plumbing and heating company with 20 employees. We have been established for over 25 years and work out of our own freehold offices based in Acton West London by Acton town tube station.
We cover the whole of the London area.
We specialise in boiler exchange work, but cover all aspects of plumbing, heating, building and electrical work. We are competitively priced and offer same day free quotations on all boiler exchanges.
Accreditations
-
33875
Last Checked: 16/04/2021
Boiler Makes Installed
- Glow-worm
- Potterton
- Worcester Bosch
- Vaillant
- Baxi
- Powermax
- Sime Heating Products (UK)
Repair of an Electric Boiler System in London
Amazing, helpful, polite and reasonably priced.
Paul — London
New Gas Boiler Installation in
It was a difficult job which they carried out superbly. They explained clearly what was involved, arrived punctually, cleared up regularly and took trouble to minimise disruption. All the men were very friendly and worked extremely hard to get the job done quickly. CH-Westend returned more than once after the work had been completed in order to fine tune the system. Our one small niggle is that we still haven't received the documentation (eg guarantees for the boiler and a receipt for the advance payment for 5 years servicing). However, the office says they are working hard to clear the backlog.
Stephen
Engineer's Response
Thanks for the 5 stars mr Raleigh, yes we cleared our backlog of receipts, sorry for the delay. We register guarantees with the manufactors who can take a bit of time to send out the paperwork.
Yes was a big job to fine tune but all went well in the end.
Best regards C H WESTEND
New Gas Boiler Installation in London
The process was relatively easy and they fitted a Worcestor Bosch classic System boiler. The only issue is the Nest controls fitted with it. The installer was unaware of how it worked and gave us no instruction saying it was up to us to ask Nest directly. It would be better if they actually knew about a product that they recommended as we are left unable to totally manage the system.
Vicky — London
Engineer's Response
Hi Vicky thanks for feedback from it I understand the works all went well. With regards to the nest controller or for that matter any timer, we set them up, run and test them but if at a later date you wish to change the settings you would be expected to look into this yourself and the manufacturers do have dedicated help lines for this. Thanks again for your feedback regards
New Unvented HW Cylinder in London
Pleasant engineers but site survey and preassessment was not adequately carried out. This caused works to extend into day 2 for a job quoted for one day. System was running when engineer left site on day 2 but no documents were left on site. On day 3 which was a Saturday the equipment failed with no heating or hot water. The firm was not available on the phone so I called out an emergency third party engineer who fixed the faults as best he could in the absence of any documentation or circuit diagrams as there was an apparent wiring fault. There is now adequate hot water and heating but the system is not running as it should. I have arranged a further engineer visit in the New Year and will update this feedback in due course.
Bradley — London
Engineer's Response
Dear Mr Pearl thanks for your feedback but no update. Yes the works took more than a day but we would never promise that works would be finished in an exact time of course you can come across unforeseen problems I e water hard to turn off , one engineer may not be as fast as another etc. But as in your case you wouldn't be charged any more than you where quoted.
I believe the system went down on the Saturday and another firm changed an unrelated component on your system (a three port valve). Again as you mention we have returned checked over the works done and all is working as it should .
Should you have any related problems with the cylinder please contact us kind regards
colin hackett
New Gas Boiler Installation in Twickenham
Very competitive quote, with the work being done at the agreed time.
John — Twickenham
Engineer's Response
Thanks for taking the time to put positive feed back mr woods and thanks again for the business.
New Gas Boiler Installation in London
neat, quick, professional boiler installation
Norman — London
Engineer's Response
Thanks very much for your feed back mr Gelb, glad to hear everything went well.
regards
colin
New Gas Boiler Installation in Northolt
The heating installation engineer - Keith, was punctual, professional, polite, efficient and extremely tidy. Keith kept me informed throughout the installation process and instilled confidence and reassurance that the work would be completed within the two day time frame. I would like to pass on my personal thanks to Keith for his time and professionalism, as he is a great asset to British Gas.
Rueben — Northolt
Repair of a Gas Boiler in London
I felt that a 5 minute first call out for a quotation which I had to accept at £75+VAT was unfair. They did reduce it to £37.50+VAT when I complained. The following day the wrong part was supplied
the boiler man returned that evening with a spare part from an old boiler but that failed to work. The day after that he returned with the right part - a pressure valve.The price was 3 times the original quote. £78 +VAT for a pressure valve. But he failed to screw it on tight enough so not only did I still not have hot water and heating but there was a leak on my kitchen floor. He returned and tightened the valve. He then told me that my expansion panel was not working properly and that my boiler was too old. As it happened, the pressure valve has worked and the boiler seems fine. A lot of bother and expense.
Mrs Gaunt — London
New Gas Boiler Installation in London
No complaints, very communicative, explained what needed to be done and why, and was the cheapest quote received. My tenant commented that the installer (Paul) was very nice and very professional. I would recommend this company and use them again myself.
Richard — London
New Gas Boiler Installation in Hounslow
Very professional and knowledgeable throughout the first visit to give the estimate. All information was clearly explained about the choice of boiler, location of pipework etc.
The work was commenced the day after accepting the quote. The 2 plumbers on site worked very hard all day and made sure that we would not be without water at the end of the first day. They were polite and professional throughout. After the work was completed I noticed a small leak in one of the pipes and they returned immediately to put it right; they were very apologetic about it and it didn't seem to be a problem for them.
I would certainly use C H Installations again.
Andrew — Hounslow
