CTM Plumbing

1. Introduction

1.1 Our website uses cookies.
1.2 Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

2. About cookies

2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3. Cookies that we use

3.1 We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website;
(b) functional – we use cookies to help us to enable fundamental functionality of our website;
(c) personalisation – we use cookies to store information about your preferences and to personalise the website for you;
(d) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(e) advertising – we use cookies to help us to display advertisements that will be relevant to you;
(f) analysis – we use cookies to help us to analyse the use and performance of our website and services; and(g) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

4. Cookies used by our service providers

4.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
4.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
4.3 We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.
4.4 We use several other third party service providers to help us analyse and improve website performance. This may include the following.
Active Campaign: This is used to deliver marketing email to our subscribed database and also tracks your visits to our websites for us to measure and improve performance. You can view the Active Campaign privacy policy here: https://www.activecampaign.com/privacy-policy/.
Google Optimise: This is used to help us improve the user experience and performance of our websites by delivering multi variant versions of the page and recording the results. You can view the Google Optimise privacy policy here: https://policies.google.com/privacy?hl=en.
Inspectlet: This is used to record visitor sessions to help us improve the user experience and performance of our websites. You can view the Inspectlet privacy policy here: https://www.inspectlet.com/legal.
Pinterest: This is used to deliver advertising on the Pinterest platform itself and also tracks your visits to our websites for us to measure advert performance. You can view the Pinterest privacy policy here: https://policy.pinterest.com/en-gb/privacy-policy.
Outbrain: This is used to deliver advertising in the form of Native Ads on a variety of third party websites and also tracks your visits to our websites for us to measure and improve performance. You can view the Outbrain privacy policy here: https://www.outbrain.com/legal/privacy.
Facebook: This is used to deliver advertising on the Facebook platform itself and also tracks your visits to our websites for us to measure and improve advert performance. You can view the Facebook privacy policy here: https://www.facebook.com/policy.php.
Bing: This is used to deliver advertising within Bing’s search engine results. It also tracks your visits to our websites for us to measure and improve performance. You can view the Bing privacy policy here: https://privacy.microsoft.com/en-gb/privacystatement.

5. Managing cookies

5.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
(g) http://www.youronlinechoices.com/uk/your-ad-choices

5.2 Blocking all cookies will have a negative impact upon the usability of many websites.
5.3 If you block cookies, you will not be able to use all the features on our website.

6. Our details

6.1 This website is owned and operated by Holmes Media (UK) Limited.
6.2 We are registered in England and Wales under registration number 06873930, and our registered office is at 11 The Point, Rockingham Road, Market Harborough, LE16 7QU.
6.3 Our principal place of business is at 11 The Point, Rockingham Road, Market Harborough, LE16 7QU.
6.4 We welcome your feedback and questions. If you wish to contact us please do so:
(a) by post, to the postal address given above;
(b) using our website contact form; or
(c) by telephone, on 01858 461010.