GDS Plumbing Services

New Gas Boiler Installation in Burntisland

Previous to the install this company seemed great – instant answers by email or phone to all queries – talked a good game.

Sadly days before the install they had not appeared (as promised) to insert cleaner in the system . I tried to contact on all three numbers I had – nothing.

Eventually I get a text saying "I am on holiday I will call you back within the hour“ - This NEVER happened.

I tried again next day. Same promise – same result.

I then threatened to cancel the contract (for which they had demanded 50% in advance) – immediate call back and promises to be there on the agreed date!

On the appointed day – 2 guys turn up but with no boiler. Despite having had my money for two weeks.
Stripped out old boiler then said they’d be back next day with boiler

Phone call next day – no boiler – have to go to Edinburgh to collect. Turn up again at 11 with boiler but also an expansion tank (a big one) despite me having been told it was in inside the boiler!
Despite my misgivings they proceeded to fit. Needed electrician – promised at 3:30. Eventually appeared at 5pm but installer was leaving for the day.

Boiler wired wrongly and would not work.

Electrician back next day – again 90 minutes late. Eventually boiler working but no instruction manual left for Salus controller (I am still waiting).

Still NO communication from the initial contact – the owner/manager – no apology – in fact no comment at all. And as yet no invoice.

The installer did his very best to appease me in what was a dire situation. A job that should have been 1.5 days took 5 in the end.

The attitude of management totally astounds me. Still no contact.

Although the installer himself was superb – the mismanagement from the start meant the job was not done as promised.

Despite the good price I cannot recommend.