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About GDS Plumbing Services
GDS Plumbing Services are Gas Safe accredited and based in Dunfermline, Fife.
Verified customer reviews
Absolutly perfect service.
Great service, good quote, timescale to suit us. Would recommend George and his company
I have no problem recommending George and his team.
After my boiler was fitted i had problems with my electric shower. An email to George and he had Daryl on the doorstep to check it out.
Boiler and Shower wonderful.
Workforce very pleasant and helpful.
My family and friends are now storing George’s details incase they need his services.
Brilliant service ,workmanship excellent would recommend top job
Excellent communication from start to finish. Guys very professional, worked hard to get job done ASAP. No mess and little disruption. Great price and after care
Job was done on time
A professional company Good price show get the job done the next couple munch
Excellent communication from start to finish on new heating system. Guys worked hard to minimise disruption and mess. As long as people understand it's a huge upheaval and adjust accordingly. Will be using again in the future
Cracking install great bunch of lads no problems with install at all would definitely recommend.
I was most impressed when I contacted George Detail was good and advice efficient Team that fitted Boiler was first class Tidy and they could not be any more helpful
First class work and very professional
I used boiler guide to get quotes to replace 35+ year old gas boiler/hot water tank system and convert the water supply to mains from the old attic tank system.
George from GDS Plumbing contacted promptly and arranged to visit to assess and provide a quote. The entire process was very friendly and informative, and George provided quotes for a few different boilers based on our heating and hot water needs. After receiving a few quotes we opted to accept GDS quote and proceed with the works, based on the service we had been provided to date and our own due dilligence.
The engineers in George's team are friendly and polite, and kept us informed along the way on how work was progressing. They went above and beyond to minimise the impact on us as the job took a few days to complete.
Once everything was switched over we had a full debrief and use of the new combi boiler system was explained. Due to the age of our previous system a very small leak appeared once the new system had settled in, which we had expected given the nature of the job. This was sorted in a timely manner.
I wouldn't hesitate to use GDS again and will gladly have them back for our service needs and any repairs in future.
Brilliant, fast and friendly service with competitive pricing. Definitely recommend
Excellent work carried out on a Saturday because we had no hot water
Very professional and excellent service fast and efficient would highly recommend
George was very friendly and could not have been more helpful. Explained everything that needed to be done clearly and laid out costs perfectly.
Was in contact regularly to make sure everything went to plan and when there was a problem (which was not his fault) he did everything he could to help me out. Amazing service would definitely recommend
GDS responded amazingly quickly to my request for a quote to replace the boiler in the flat I rent out. The quote was given remotely avoiding disruption to my tenant who had already been inconvenienced by the breakdown of the boiler. The quote was completely acceptable and the work was completed the following day.
First class service from true professionals.
I can’t complain about any of the quotes I received and selected GDS on a number of criteria. I wasn’t disappointed, answered all my queries and carried out the job well within the time I wanted and at a convenient time for me. The engineers who did the work were polite and tidying made sure I was fully up to speed with progress and how to use. George also kept in touch and all in all I would have no hesitation in recommending
Couldn't fault the service. Good workmanship and fair pricing.
I used GDS Plumbing Services to install a new Bosch 8000 combi boiler. They removed the old hot water storage tank, the cold water storage tank and the old boiler. We kept the same radiators as these are still in good condition.
The work was carried out efficiently and to a high standard. The price was competitive and reasonable. It was one full day's work.
The new system is very efficient with superior water pressure and a reduction in gas usage. Our old gravity fed shower is now very powerful.
I am very happy with the new system and the service I received from GDS Plumbing Services.
Excellent work ethic. Very friendly and completed the job within given time scale. Very tidy workers. Explained the system and left contact details if required if any problems or concerns. Highly recommend this company
Professional visit by George to assess the work; very speedy follow-up with accurate proposal. No pressure to take a decision during the time it took for other plumbers to send in estimates.
Decided to place the work with GDS based on positive experience so far - and the fact their proposal was considerably less expensive than the others - one by a factor of two!
Cody arrived on time - replaced all the equipment we had agreed on - and tidied up! Very personable young man.
Definitely recommend GDS Plumbing - professional, personable tidy and timely. Affordable - oh - and quite good plumbers too!!
Very happy with the advice & service from GDS. Tidy workers & good after sales follow up. Will use again.
I was on the market for a new boiler, shopped around and George from George Dick & son came up was the best deal. The boiler was fitted on Monday 26 April 2021 . The plumber who did the installation was first class also I would highly recommend this company.
First contact made quickly, site visit and quote on the same day. Competitive pricing and friendly professional manner of George was the deal clincher. The engineer arrived on time, was clean, tidy and knowledgeable. He explained the controls and even looked at a leaky radiator. Would definitely recommend.
Frederick Keith, Dunblane
Could not find fault with the service GDS delivered. From initial contact with George to the replacement boiler fitted and commissioned was less than 24 hours which would be difficult to be bettered. The fitting team were friendly hard working and efficient leaving no mess behind. George was finally on sight to inspect and explain the system controls. Altogether a very satisfying experience for us as customers
I needed to replace my old boiler and radiator as well as install a gas pipe to accommodate a new gas hob. I cannot fault GDS on any part of their work or exceptionally high standards of customer service. From the first point of contact George ensured that I understood every aspect of the quotation and timescales involved to complete the job. This was followed up on without any pressure to engage the company but to more to ensure that I was satisfied with, and understood, the information provided. I would not hesitate to recommend GDS to anyone.
Thank you for doing such a brilliant job!
George contacted me on Thursday night and came to see me Friday morning to assess job, emailed boiler options to me in the afternoon. Discussed job and costs for my choice and job done on Monday morning, great service . Everything tidy and old boiler/rubbish removed, well pleased, highly recommend this company, great friendly service.
Advice was given and options discussed in detail before agreeing the work to replace our boiler which was done within the week. Regular updates and work completed in a timely and tidy manner impressed. Happy to recommend and have already done so!
We have just had a complete new central heating system installed by GDS Plumbing services. From the beginning of the project to the end of the project the whole team acted professionally ,worked with ourselves and our needs on the project and were more than happy to provide guidance and assistance where necessary. They were polite and made the whole experience very easy throughout. Their knowledge and workmanship was invaluable and I will have no hesitation to continue to use them for any other projects that I may have in the future. I would certainly recommend anyone considering any plumbing services work to get in touch with GDS plumbing services.
Answered all my questions and very professional and the price was slightly lower than the others.
Very good service and very helpful would give them top marks 100% good job well done xx
In to see job 1pm Friday, arrived 8.30am Sat, boiler replaced and heating working again by 11am, Can't say enough about how good this service is, great company and great workers....MASSIVE THANKS! :-)
Excellent service all throughout at an affordable price. Highly recommend them.
From start to finish in only two days job was carried out professionally and cleanly with very minimal disruption would very highly recommend GDS Plumbing
Fantastic service and very happy with the outcome of out boiler replacement. Very professional and knowledgeable team. Excellent customer service from a very trustworthy local company. No fuss just a fantastic job done to excellent standard. I would recommend them to anyone. ,
From the point where personable George first came to give an estimate to having the very polite and helpful Cody installing a new Combi Boiler I have been extremely pleased and would without hesitation use them again, I gave a very deserved 5 stars
George contacted me straight away and organised a house visit. He was very friendly and knowledgeable and explained options along with warranties budgets etc. He was very friendly and nothing was too much bother.
James the installer was very clean and tidy and did very good job always willing to answer any question we had.
We had a couple of little teething problems with the hive system but George and Cody were both on hand to fix this immediately with a smile and happy to help.
I would absolutely recommend GDS PLUMBING.
Great around service .
Very happy with the work completed.
Margaret, South Queensferry
George and Cody dealt very professionally throughout the whole process of choosing ,installing and explaining all aspects of replacing my combo boiler. I would certainly recommend GDS if you are in need of plumbing services.
Excellent service with extremely competitive rates. I would highly recommend George and his team for any boiler replacement or boiler service works
Very good quote and the work was very well done the Plumber was very pleasant and very tidy.Was very pleased with the finished work also did a few extra bits for us.would defiantly get them again and have already recommended them .
Excellent service from beginning to end. GDS provided a competitive and detailed quote and acted quickly to replace an old broken down boiler. The team were professional, knowledgeable and friendly. They answered all of our questions and went the extra mile for us. They will contact us in advance for our first service and explained they were just a phone call away if we needed any othet support. I would highly recommend and will definitely use the team again if we need any other work. It is always great when you get a a brilliant service and a team you can trust. Thank you.
Competitive price and they carried out the work to our satisfaction. Put down dust sheets to protect our carpets and floors. They knew what they were doing and gave good advice.
Came when they said. Explained and answered questions and offered options. All members of the team were very courteous and professional.
Carried out work efficiently and tidied up well. Easily contacted re queries and we would use firm again
Would highly recommend this company. Competitive prices and very good service. All work carried out quickly and probably the tidiest tradesman I have ever had.
Excellent service from initial contact to job completion
Boiler replaced with no problems as per quoted figure. Workmen very professional and tidy
Would definitely recommend
Very happy we chose GDS. Great job done by the team and excellent communication throughout.
Top class service. Good communication & job well done. Very pleased.
Very happy with GDS Plumbing. They supplied and fitted a new boiler to a rental property and the service was great. The job was completed within 2 days of me first contacting them and they kept me informed of their progress at all times. Wouldn't hesitate to recommend them and would definitely be happy to use them again in future.
George and his team at GDS have given me the best service possible.
I could not have asked for a better response to my request.
If anyone wants a reference for GDS from me I will be happy to oblige.
I am very happy to have chosen George and his team. The communications was excellent from the start to the finish and his team worked hard to put our new system in as quickly as possible since our old boiler had broken down and we had no heating. Highly recommend George and his team to any friends or family looking for a reliable plumbing company.
Neat tidy job. Good guys to deal with & competitive price. Will use again.
I chose GDS out of 3 suppliers, all 3 were competitively priced but George came across as most knowledgeable & filled me with confidence. When the engineer arrived to do the job he kept his workspace tidy, was extremely polite & did a great job. My neighbour also needed his boiler changed which another engineer from GDS carried out today & left my neighbour equally happy. Overall I am very happy with the service from start to finish & I am thankful I have found a plumbing company who I can continue to use for any future requirements. Chris Archibald
Very fast and professional service
The company promised to complete the work in one day but it took 2 days with one full time plumber and others appearing at intervals. The workmanship is shoddy and is not complete yet 17 days later!!!
Its disappointing to receive this review as I am sure its down to a lack of understanding. A score of 1 star from a possible 5 is extremely unfair.
The job was quoted as a 2 day job, which is standard for removal of a system boiler/tanks & installation of a combi. This was detailed & explained.
The job being 'incomplete' is due to issues relating to electrics & external brickwork which was not included in the quote.
We strive to be as transparent as possible & always aim to develop good lasting relationships with customers.
Unfortunately that is not always possible & some customers expectations aren't what we originally agreed upon.
Excellent service and very competitive price.
Will not hesitate to recommend them or contact them regarding future works.
An excellent service. The company provided a detailed quote of the work to be carried out. Carried out the work efficiently. More importantly explained the system and advise on after care service. I would certainly recommend this company to any potential user of your site.
He was the third engineer to do survey. He arrived on time and I found him to be very pleasant and his comments and details of his company were excellent. He sent his quote promptly for the three boilers that I was interested in and the price of all three boilers was cheaper than the other quote. I would have given him 5 stars but for the fact there were some faults in the installation that I was not happy about as well as being 2and a half hours late to start. I also thought he would have come to inspect the installation himself on completion. The faults were sorted by another engineer on the Monday following the Friday of installation.
Professional, friendly and first class installation
Highly recommend these guys , if you are looking for someone in Fife look no further , very friendly and efficient
Great guys, great job and price, would certainly use again. Have already recommended to a friend who is looking for a new boiler.
Arrived when they said and where very professional and helpful and also and will let me no when the boiler needs its service.
Was contacted within 5mins of your call, and came on the following Monday and had a quote that day and have had the boiler fitted within a week. Could not fault them.
Family owned business who are in touch with the needs of the local consumer. Well informed and with a good knowledge of the specific need of each individual customer. Putting the customer first..
I am glad I chose GDS Plumbing, it was a pleasure doing business within them. Their service was friendly, professional and the job was done quickly and very efficiently. And I got great value for my money.
All round good service
George got in touch very quickly about providing a quote. Once I'd given him the info on what I needed he was very prompt at providing quotes for 4 different boilers. When I queried getting all my radiators replaced at the same time he was quick to provide an estimate. Once I'd agreed to hire them he was very amenable to when I was able to get the work done. On installation day the 3 engineers turned up on time. They were very polite and explained things well once the work was done. Also got a message from George a couple of days later asking if everything was working ok so the aftercare has been great. Would definitely recommend them to anyone with their heating upgrades/install.
George and the team have been great! Answered all my queries and carried out the works with very little disruption or mess. Will use again and wouldn’t hesitate to recommend to others.
I am delighted I chose to go ahead with GDS Plumbing & Heating. After nightmare experiences with other companies, George & his team were fantastic throughout the process. From the quotation process through to the boiler being complete & warranty handover being done, the transaction was seamless. Clearly a company who know what they are doing & I have lots of faith in readily referring these guys on to anyone looking for plumbing assistance. Thank you so much GDS!
Professional, efficient & friendly. Job done at a fair price with no fuss. Highly recommended.
Competitive quote, very quick turnaround. Very genuine family business who made everything as simple as possible. Friendly engineers & a good quality job. Will use again.
Very happy to recommend this company. Job carried out with no fuss & very competitive pricing. No issues whatsoever.
Call received from George at 10.30 today to discuss the job, estimated cost given over the phone which I accepted based on his knowledge of the properties in the local area. Engineer arrived at 11.30 to start the work, I'm now sitting having a cuppa with the engineer while he tests & commissions my new boiler. Job invoice is £220 less than the estimated cost, cant say fairer than that. Fantastic same day service. Cant recommend these guys highly enough.
This is a very helpful and efficient company who answered all relevant questions and kept within the agreed timescale for the job.
Very happy with George and his team. He was the only only one out of the three companies who offered to visit to provide a quote which I thought was unusual from the other companies. Very knowledgeable regarding products and thorough with his proposal. His price was competitive and I proceeded with his company for the job. His team turned up on time, carried out a great job and cleaned up afterwards. Daryl and Cody were conscientious and the job was done without issue from start to finish. My neighbour has also had his boiler changed by another of George's team today and my neighbour is over the moon aswell.
EXCELLENT SERVICE FROM START TO FINISH!
George contacted me within minutes of my enquiry & agreed to visit at a time convenient to me. He was well presented, very knowledgeable & answered all of my questions. In comparison to other companies who provided quotes, George gave me the best feeling & I granted the works with GDS Plumbing.
This company supplied & fitted a new boiler for me on the same day. The installers were on time, very tiday & carried outa great job. The old boiler was removed, rubbish cleared away & they even swapped a set of taps in my bathroom for free.
I cant recommend these guys highly enough. I'm German & self proclaimed hard to please. I will recommend GDS to anyone requiring plumbing or heating services.
Thanks again guys!
DO NOT INSTRUCT GDS PLUMBING / GEORGE DICK AND SONS
I would not advise anyone to instruct GDS Plumbing / George Dick and Sons.
Over two months after the initial installation date, the works are still not completed.
My calls, texts and emails to George Dick are ignored.
Staff instructed to carry out the works (installation of a new boiler and fixing the cistern in the toilet) left the place in a mess which included the following:-
• Paint work on walls and skirting boards chipped;
• Old flue left dumped in the back garden instead of being collected and disposed of as agreed;
• Dirty hand prints left on boiler, walls, fabric chairs and woodwork;
• Tiles taken off the wall that I was left to put back on;
• A radiator left open which resulted in dirty water escaping and spraying all over painted walls and carpets;
• The carpet having been lifted to install the boiler and not having been replaced properly;
• Rubble and dirt being left at the property instead of being collected as agreed; and
• Using my own mop bucket and leaving it filthy with dirt and rubble.
I cannot in good conscience recommend using GDS Plumbing / George Dick and Sons.
Many thanks for the feedback. It is unfortunate you have not experienced the same high levels of tidiness as our other customers. Our feedback consistently reports that my engineers carry out a great job & leave the working area in a clean & tidy condition. Its disappointing if you have not had the same service. I shall speak to the engineers who carried the job out & ensure that they take more care to check with customers before leaving site in future.
Fantastic company, speedy and efficient, friendly and knowledgeable.
My husband and I had to have our boiler replaced due to the old one having packed in. We met a few engineers but as soon as we met George we knew he and his company were the people for us. He explained the process thoroughly, gave us options from budget to high end and recommended which brand to fit that would cause the least amount of disruption possible.
The work began within a week of meeting and was completed within 5 hours.
Anytime I had to get in touch with George he was super quick to reply and always friendly and helpful. Recently I had a leak in the flat (nothing to do with boiler) and called George to see if he could have a look at it, he came the following day and has since messaged to make sure everything is working ok.
I highly recommend this company
Great job by George senior he works like a Trojan.Expertly installed system with no problems.
Overall a great service by George jnr and the team.
Would highly recommend.
Excellent communication and excellent workmanship
A totally great experience from start to finish
Can’t thank them enough and I would certainly highly
I would not recommend this Firm to carry out any work under any circumstances.
This Firm supplied and fitted a new Boiler recently for which their overall standard of work can only be described as abysmal.
It started with the removal of the old boiler and associated pipework. In his haste to remove all of the higher scrap value items, G.Dick Snr flooded half of my garage and left a trail of black gunge from the hot water tank all over the stair head and down the stairs despite my request that he use extra covers on my new carpet .
The work was scheduled for 1.5 days, but due to their technical incompetence took 4.
I was left with a large hole in the ceiling of my garage, a 2" gap in the plaster either side of the boiler, the roof of my garage is a jumble of drooping and tangled plastic pipework, the cupboard which housed the hot water tank is a forest of redundant pipework and the pipework for new Boiler's condensation system is considered by other qualified tradesmen as being farcical. The end result of all this was a job which resembled a botched, DIY effort. Of course G.Dick didn't see any of this as he never showed up again after his initial visit.
With hindsight I suppose I could and should have insisted all this being rectified before paying the balance, but to be honest, after 4 days all I wanted was for them to get off my property. I therefore agreed to a small reduction in the balance and have arranged for the restoration work to be carried out by another firm.
I would have let things stand but now 4 months down the line, the magnetic filter has failed and is leaking. I informed George Dick of this and one of his employees came and having briefly looked and emptied the filter, declared he couldn't find anything wrong with it, It continues to leak. I have confirmed with the manufacturers of the filter that the product has a 5 year guarantee and they would be happy to exchange it but it has to be through the GDS plumbing. Despite this George Dick is unwilling to help and is refusing to answer or return our numerous telephone calls, texts or E-mails
Plumbing & Heating Engineers - I don't think so. I would not trust these people to put a plug in the kitchen sink !
When boiler guide sent out the request for quotes George jnr was the only one to reply I got him to see my requirements for a new boiler fitting ,L needed the job doing very quickly,he ordered the new boiler on Friday afternoon and it was fitted on Tuesday an excellent job was done radiators flushed out new flue fitted at I think it was really a very professional job.
First class service, excellent communication George kept me in the loop at all times
My new boiler was installed within 9 days of the quote, was hassle free fitted by 2 very nice engineers who were very proficient, left the place immaculate and beautifully warm
Would highly recommend
The old boiler was removed and the new one replaced on the day that suited me best. It has now been operation for one week and is operating perfectly with 5 adults in the house. During this time George Dick (Jnr) has registered the warranty and the Ideal paperwork has arrived. The work itself was carried out by George(Snr) and Daryl. The they were pleasant, industrious,and efficient and had the job finished by 2pm (despite having been delayed by a mix-up with the wholesaler over a wrongly supplied part).
I was particularly pleased withthe finish to the new flue on the outside wall of our house with harling which was very near to the existing finish.
Overall, I was very impressed by this company and would not hesitate to re commend them.
Very knowledgeable about the range of boilers and very responsive to my particular needs. I have had dealings with 4 plumbers recently and they are by far the best.
very quick and good service. After contacting work was started two days later and it took a couple of hours
From the first phonecall on the Friday i was impressed with the professional approach to the answers to my questions, firstly the phonecall to explain what I needed and what GDS could provide, dates when the work could be carried out backed up with an emailed quote detailing all work to be carried out with the name and model of the boiler to be installed, I was kept up to date from when the boiler was ordered to when it was fully installed on the Tuesday a courtesy call after completion to explain that all gas safety checks and certificates were now complete and my guarantee was now registered for 13 years with the manufacturer's Alpha boilers, I was also informed I am now in the diary of GDS for my service and gas checks for 2020 gives my tennants and myself piece of mind, knowing that we are being taking care of, great service, very professional, keep up the good work, I'd highly recommend them.
One happy customer
Previous to the install this company seemed great – instant answers by email or phone to all queries – talked a good game.
Sadly days before the install they had not appeared (as promised) to insert cleaner in the system . I tried to contact on all three numbers I had – nothing.
Eventually I get a text saying "I am on holiday I will call you back within the hour“ - This NEVER happened.
I tried again next day. Same promise – same result.
I then threatened to cancel the contract (for which they had demanded 50% in advance) – immediate call back and promises to be there on the agreed date!
On the appointed day – 2 guys turn up but with no boiler. Despite having had my money for two weeks.
Stripped out old boiler then said they’d be back next day with boiler
Phone call next day – no boiler – have to go to Edinburgh to collect. Turn up again at 11 with boiler but also an expansion tank (a big one) despite me having been told it was in inside the boiler!
Despite my misgivings they proceeded to fit. Needed electrician – promised at 3:30. Eventually appeared at 5pm but installer was leaving for the day.
Boiler wired wrongly and would not work.
Electrician back next day – again 90 minutes late. Eventually boiler working but no instruction manual left for Salus controller (I am still waiting).
Still NO communication from the initial contact – the owner/manager – no apology – in fact no comment at all. And as yet no invoice.
The installer did his very best to appease me in what was a dire situation. A job that should have been 1.5 days took 5 in the end.
The attitude of management totally astounds me. Still no contact.
Although the installer himself was superb – the mismanagement from the start meant the job was not done as promised.
Despite the good price I cannot recommend.
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