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About Home Utility Group Ltd
Here at HUG we’re aware that life is full of surprises. Nice ones – like a last minute get away or a win on the lottery and the not so nice ones, like your boiler breaking down and you being left with no heating or hot water.
But thankfully, there’s HUG. Here to assist during any not so nice boiler surprises. Small enough to care so you don’t get caught up in a “your call is important to us” queue.
But more importantly large enough to be able to install your new boiler within 24 hours and get you back up and running.
We have access to the full range of boiler manufacturer’s so are certain we can help find the right solution for not just your home but also for you, your lifestyle and your budget. With easy to set up monthly repayment options you can even spread the cost of your new boiler.
Boiler Brands Installed
- Heatrae Sadia
- Worcester Bosch
- Buderus Commercial
- Ferroli Commercial
- Ideal Commercial
- Vaillant Commercial
- Chaffoteaux & Maury
- Saunier Duval
- Fonderie Sime
- Myson Combustion Products
- Thorn EMI Heating
Verified customer reviews
A job well done and very thorough when he came out to look at my boiler definitely have them again....
Done and dusted within two days. Efficient, knowledgeable and tidy
Margaret, Newcastle Upon Tyne
Let's just say I could write a book on how bad and shoddy this full central heating system has been , how they have these good reviews is beyond me , still having problems knots later ,please avoid .Paddy who knocks every few weeks looking for odd jobs would have been a better bet
Excellent. Would tecommend
Had problems with serious leaks after new boiler fitted and this guy not interested. One leak on a fitting he had just installed and the other on an existing soldered joint he had been using heat right next to. After initial contact, he just ignored messages and wouldn't answer phone.
Good Afternoon Mr Taggart, we have not installed you a new boiler. I can see that we came and gave you a quote in November however you declined.
Boiler installed on Thursday. Leaking pipe reported on Friday and they said they would send someone out on Tuesday (now Wednesday and no one arrived). Woken up 4:30 Saturday with the noise it was making. At 5am it blew up, tripped the electric and water poured out of it. Difficulty contacting them as they don't answer the phone. When I finally got through (trick appears to be to call out of hours and leave a message as they don't answer in office hours) they passed it on to the boiler makers instead of dealing with it themselves. Engineer from manufacturers came out Monday. The boiler had been set up with a pressure valve open which is what caused it to explode. Engineer didn't have the parts to fix it. Currently waiting for him to get the part and come back. Still not able to contact HUG by phone as they don't answer. Now on 5th day with no heat or hot water and no idea when the boiler or leaking pipe will be repaired.
The engineers were clean & tidy workmen, very efficient and friendly and have recommended them to my son for boiler replacement.
I would highly recommend these guys, Efficient.
Came on time and completely on time,
Prompt contact from the company, Chris came to quote for the job and impressed me with the range of boilers he offered, also listening to my requirements and working with me to accommodate my preferences. He gave a verbal quote , left me with printed information about the boiler I was most interested in, talked to me about their servicing plans and provided a written quote by email, as requested, later that day. He responded promptly to email questions and when I contacted him to accept the quote, he came later the same day and arranged installation 3 days later. This is scheduled for tomorrow, will review feedback after this but so far, I am very happy both with the quote and the helpful and professional attitude of this company.
Anthony and Liam have done a wonderful job. Did everything we asked, they are such polite, friendly lads. Liam found a leak in our attic that had obviously been there quite a while. Very tidy and neat. Nothing too much trouble, explained everything, left us feeling very confident. Would highly recommend.
Robert, Whitley Bay
SOME DELAY IN PROVIDING REMOTE CONTROL EQUIPMENT. OTHERWIS OK
Best quote given
Very professional visit, explained all the necessary details of replacing our faulty boiler. Calm and polite throughout the visit
Excellent team all good at the work do from start to finish !
Wendy, Chester Le Street
Excellent prompt service, couldn't be happier with the service received
Very quick and efficient but I didn’t expect to have to remove ALL the rubbish for them and take it the tip. Luckily the scrap man took the boiler and radiator from my front garden. I got in touch with them as the logo is missing from the boiler and so far no response. The electric wires were tucked behind the hot water pipe so cable started melting from the heat. Wished I’d never used them and very disappointed with the service.
Good clean quote, not over charge, worked out a boiler that works with budget and home requirements.
Just a little saving to do and this will be booked in..
I was very happy with the service I received from your companyI had my new boiler supplied and fitted very quickly. Surviver and engineers were very helpful and punctual and explained everything to me. I would highly recommend them.
very efficient clean workers
I got a full new boiler system and piping installed at a very reasonable and affordable price and that too on finance. The work was done professionally and as promised to my liking from Boiler type, Radiators type and type of pipe work. From sales, customer support to installation team they did an excellent job and i will highly recommend them compared to other big giants who would not want to do any concealed work. They do what they say. What more can one ask for :D
The quote was excellent . And the installation was carried out promptly and efficiently.I would recommend them.
June, Houghton Le Spring
Very polite, very efficient, explained everything in each of the boilers offered in layman's terms which were very easy to understand. I'm looking forward to having my new boiler installed and up and running
Best quote available and they offered me key worker discount for a boiler magnetic filter a power clean of the system and a new wireless thermostat. it was all fitted in a very timely and efficient manner and even provided the joiners to remove and refit the kitchen cupboard the boiler was housed in.
The joiner and the gas engineer both went above and beyond to make sure I was happy with the work.
would highly recommend.
Only one criticism, and this is regarding the make and model of the thermostat not Home Utility Group, is that the instructions for the thermostat (Salus RT520) were vague and unhelpful to say the least.
Five stars (rating app faulty). After a detailed survey, I was given a quote which was half that of British Gas (£4000) so I accepted the deal and the work was carried out efficiently and cleanly by Andy a few days later, just in time for Christmas! I love the new Viessman boiler and the timer/ thermostat is good ...you can use it in any room, meaning if you happen to be based in a small room, it will heat quicker and boiler will switch off when optimum is reached. Very pleased with HUG's service!
A quick and efficient service. Good price obtained for boiler assessment & replacement . Would definitely use again ..
Absolutely spot on, no sales push & everything fully explained. A professional approach & friendly manner gave me the confidence to use them, it’s not always about price, it was installed the week after & 2 days before Christmas & in less than 5 hours. The engineer was of the same, professional & friendly, He was busy from start to finish & cleared all the mess up before explaining the thermostat functions. Can’t praise these lads enough. Thank you.
Prompt and courteous service whilst surveying. The boiler fitting was excellent. Arrived on time, tidied up fully afterwards and took all waste away. Excellent prompt after service to all my questions. I'm all round very impressed and would recommend to anyone. Thank you HUG
The survey was carried out professionally and on the due date and time. Estimate I thought was a good price for fitment of a Viessmann boiler and included 10 year manufacturer warranty and 5 years annual servicing carried out by HUG.
Original date for fitting boiler had to be cancelled due to COVID-19 problems and re-arranged for 2 weeks later. Fitter arrived on time and shortly after delivery of the boiler and parts. Good natured, friendly fitter carried out professional installation in about 5 hours, system fully tested, operation explained, any mess tidied up and old boiler parts removed.
To date everything working well. Would recommend HUG from. Which to purchase and install a new boiler.
Got a boiler fitted, all happy to take the money as soon as they possibly could but there was a leak at the back of the boiler which they took 2 weeks from the day of the fit to come back out to repair. Not a good service so if wanting a boiler fitted well and reliably chose another company to save yourself stress and hassle
Glen the fitter arrived on time and was so helpfull did a fantastic job fitting a new boiler and radiators kept everything clean and tidy
Top job well done at right price
Excellent service and follow up when the boiler had been changed. My boiler had broken down. They arranged a Plumber to work Saterday and fit new boiler at no extra cost.
Graeme, High Peak
Good job at a fair price and well done.
Brilliant Service. Chris came out to quote and talked through the best boiler option for what we wanted. Then day of installation went really smoothly. Would definitely use HUG again.
Excellent service from start to finish and very pleased with the work.
The man who did the job was very helpful and did a great job and was no mess
From initial survey to the finished job it was faultless everyone arrived on time were professional and courteous
They came and did very good job of installing our new boiler. All working fine so far.
i could not fault a think from start to finish. From the gentleman that came to look and show us what they had to offer to the young man that installed the boiler. A first class job from star to finish . no messing they got straight on with the job sorted out any problems with little issue .
Came at 0830 and was all up and running by 1530 .
very good indeed
A comicated job done well
Professional, quick and great price. Thank you.
Really happy arrived early got on straight away was tidy nice young man so helpful connecting thermostat for me only downside very little carpet coverings overall delighted many thanks
Quality service from this company , i am very please with the installation of the new combi boiler
Really great service from HUG from start to finish. The Rep was friendly, efficient and professional. He knew his stuff and we felt at ease with him in our home (despite COVID-19). The price quoted was over £500 less than 3 other quotes we received.
The gas engineer (Luke) was really lovely. Young but clearly well trained and did a fantastic job. Chatty but not too intrusive, I really enjoyed the interaction with him. He gave us hints and tips and advice on, not only the boiler move and installation, but the whole house renovation. We got some great advice from him on electrics (he was a qualified electrician too) that has really helped us to save money.
Can't recommend these guys highly enough. The boiler looks great, works well and for a price lower than we expected. Thank you all for your work, sorry the review took a while. :0)
They did a excellent job and I'm really happy with the service
Efficient and knowledgeable person.
Very fast and efficient easy to talk too,
Very pleased with this installer.
Easy to work with, and excellent installation
Excellent service thanks
Absolutely brilliant service. All the jobs has been done within 2 days. Very kind and professional engineers. Left the place very clean and tidy. After installation new combi boiler all was explained to us. Really recommend!!!
The fitter was very good helpful and is a credit to your business
Very good and professional
Great job. Thank you
Alex my fitter was reliable,quick,neat and tidy and knows his job.
I would have him work again in my house any time.
HUG give an excellent service and their prices are very competative.
James, Bishop Auckland
Hug boilers were very good, prompt , and clean the boiler fitter went through everything with me including setting up the thermostat
I recommend them to anyone
Professional service and provider.
Would be very happy to recommend this company.
Mr Johnson, Nottingham
Excellent service. Great price on an Ideal boiler. Installation was spot on highly recommended.
Our experience of HUG was excellent and we don't hesitate to recommend them. The engineer who gave us the estimate was polite and friendly and explained our options clearly, the estimate was very competitive. The installation engineer was polite, friendly, prompt and very efficient, he clearly knew exactly what he was doing and worked solidly to complete the job in good time.
Thank you HUG
The sales engineer turned up on time, as did the installation engineer, who did a neat and tidy job, made no mess and had the old boiler out and the new boiler installed and up and running within 7 hours.
Andy from the sales team visited us and listened to our questions before agreeing to our choice of replacement boiler. He provided a written quotation and left that with us to consider without any pressure at all.
Once we had considered our options and made our choice he returned to arrange a suitable fitting date which was the day after his second visit.
Work was carried out quickly with very little mess and the new boiler was placed exactly where we wanted it to be placed.
Excellent service. Very friendly, polite engineer. Very pleased with our lovely warm house.
Very happy with service
All work carried out to my requirements
Very polite and cleaned up afterwards
Very straightforward. Some hidden extras to look out for, for example, "free serving" turned out not to be like for like with the contract it was replacing ie, it did not include radiators for which they want an extra £5 a month.
Engineer installing worked hard and completed the install effectively but did not appear familiar with the remote controls and so left us stuck in "manual" - a telephone call after the weekend sorted us out quickly but these little details could be sorted our with better QA I guess?
Fast , efficient, clean very knowledgeable about what I needed
Not the cheapest but offer a great after service. These guys no what their talking about
Very good and freindly service
The installers arrived promptly at the time agreed and completed the work quickly. They were polite and ensured everything was working properly and we knew how to use our new boiler before leaving.
Excellent, no nonsense service with professional tradesmen
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