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Moorwarmth Energy Services
We specialise in
- Domestic
- Gas
- LPG
Like the sound of us?
Service Plans (new & existing customers only)
10yr Insurance Backed Warranties
Boiler Installation
Full Central Heating Systems
Accreditations
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585184
New Gas Boiler Installation in
We were without heat due to a failed boiler. The team arranged a quote and very quick installation of a replacement boiler, giving us a choice of manufacturer and allowing us to choose the no.1 rated supplier. The installation team were quick and efficient, resulting in having our heat back on. As this was early in January we really appreciated the speed.
Keith
New Gas Boiler Installation in
Fast and responsive. Very happy with their service
Dr Broadhurst
New Gas Boiler Installation in Derby
very quick efficient service
Pat — Derby
New Gas Boiler Installation in Lincoln
Couldn't be more happy boiler fitted expertly kept informed throughout and left clean and tidy. Engineer very friendly and approachable. Would reccomend this company and we feel happy that a good job has been carried out. FANTASTIC JOB
Robin — Lincoln
New Gas Boiler Installation in Derby
READ BEFORE USING COMPANY!!
I used a website to obtain quotes for a standard boiler change to Combi. Straight forward job. Dennis visited dwelling, (very knowledgeable and pleasant manner with no pushy sales tactics), I wanted boiler to remain in it's present location (Kitchen). Dennis persuaded me to have this moved to upstairs Airing Cupboard for a favorable discreet location..
I was reluctant as I did not wish any unsightly pipework on external walls and was reassured this would not happen, nor do they Sub-contract, which was another concern of mine.
I agreed in principle a date working around my tenants holiday before winter, waiting on a breakdown of costs which I explained I needed for Tax return. (accountant)
What I received was an invoice with the title Boiler replacement and the boiler product and an overall price, upon ringing the mobile nO; given this in fact went to Steven Anderson, who I was told owned the company as was Dennis boss. He was rude from the outset. Making me feel stupid for not realizing the difficulties of a breakdown. He felt it completely unreasonable to ask for materials/Labour/ and adhoc material broken down.
I then questioned the payment terms ' on completion'. Asking to pay 50% now, and the remaining 50 a week after completion to ensure Warranty registered and Council approached regarding building regulations to inform them of the change. As this was part of the agreement.
This was greeted with a very hostile reply, using his firms integrity as leverage as to why I should propose this question?
As it happens my gut told me to walk away, and I wish I had. As the job was done by a contractor, which was not the 'Gas Safe' registration ID I was told would be doing the job. 2. My house has zigzag unsightly copper pipes running to the side and front. 3. The manufactures Warranty was not recorded as promised. 4. The council were not approached to advise of the change (to comply with building regulations). 5. No surprise but none of my concerns left on voicemail or by email. Ever replied to, now that they have been paid in full.
The job was tidy enough upstairs, but Morewarmth felt leaving a hole where the old boiler was and a foot of old redundant pipe showing from the ceiling as acceptable? Couldn't be bothered to trim that.
Do not use this company, as the webpage is very basic, showing a headoffice address but the certificate completed is not an address associated with the company, Very Doggy is the Gas Safe registration, seems two for the company and none of the work undertaken by them. Although I was not present at the time of the job to see if one of these 2 signed job off? Something going forward I shall ensure all work undertaken I shall be present from now on.
I hope in some way my feed back helps those to make a 'Smarter' informed decision than me, and is not persuaded by Dennis to use this company. You will regret this as do I.
The Boiler I had checked by another 'Gas Safe' tradesman and an addition condensation pipe has been required due to location and care was exercised, showing tenants the functions of the boiler and water pressure changes.
Julia — Derby
Engineer's Response
Julia
I’m flabbergasted, you were the 1 who required a different location you were also told of the pipe runs, you could have been on site at the time but you chose to go by photographs our installers sent you every step of the installation
You agreed with every 1 and your tenant rang you to go through the job
You then PAID IN FULL satisfied in every aspect, all our engineer s are GAS SAFE REGISTERED you will receive thier paperwork in due course or you can ring them direct
I find your comments very offensive and uncalled for.
Moorwarmth
New Gas Boiler Installation in Matlock
The job was done quickly, but have been asking (probably 20 times now) for a receipt and proof of warranty for over a month now. On investigation they seem to trade under different names and different addresses - none of which are logged at companies house which is worrying !
Richard — Matlock
Engineer's Response
Mr Wells
All paperwork you asked for has been supplied as you requested, we are not at companies house we are sole traders (not Ltd here today and gone tomorrow) as I explained, we are an ethical company, your warranty comes from the boiler manufacturers not us, your boiler has been registered, you can contact the manufacturer yourself as for Gas Safe we have registered your installation again they will send out the relevant certificate or you can ring them
We do not use different addresses or names, if you require any further information please contact us (you have a choice of 4 numbers furnished by us)
Moorwarmth
New Gas Boiler Installation in
RUBBISH DONT USE ONLY REPLACED BOILER AND FITTED RAD WOULD NEVER USE AGAIN NO ORGANISATION FROM HIGHER UP USED CHEAP PLASTIC ON COPPER MADE A MESS IN HURRY CUSTOMER SERVICE SKILLS DONT HAVE ANY ONLY GIVE HALF STAR AS WOULD NOT LET ME GIVE ANY LESS HAD A BATHROOM BOOKED CANCELLED CAUSED ME STRESS AND UPSET EVEN HAD CHEEK TO ASK FOR PAYMENT WHEN NOT FINISHED THATS ALL HE WAS BOTHERED ABOUT THAT HED SHELLED OUT FOR BOILER I LAUGHED OTHER WISE I WOULD HAVE CRYED.YOU GET WHAT YOU PAY FOR
Sharon
Engineer's Response
Sharon we did the job to your satisfaction as we contracted to do, we returned to replace the plastic pipe as you requested, you paid in full with no problem (this shows your satisfaction of the work) we also returned to show you how to use the simple heating controller (which you had supplied free of charge)
As a company we DO NOT DO BATHROOMS so I have no idea where this comment came from, if you have any further issues please contact me on the number provided
D Price
New Gas Boiler Installation in Driffield
Mr Price came to house same day to assess the work needed and quote a price. Very acceptable quote and work arranged for Friday the same week. Young men arrived when I was told they would at 10 o'clock and were gone by midday. Very clean, efficient and personable. Would certainly recommend.
Ruth — Driffield
Engineer's Response
Thank you ever so much, it’s nice to receive a bouquet instead of a brickbat
New Gas Boiler Installation in York
Very good!
Robert — York
New Gas Boiler Installation in Lincoln
Knew what they were about. Job finished promptly.
George — Lincoln
Engineer's Response
George
Thank you for your comments
New Gas Boiler Installation in Ilkeston
Dennis from Moorwarth energy quoted the job and when the subcontractors came they said that various bits were not quoted, I withheld payment and they came back and completed the job as what was quoted. 2 months later the boiler keeps losing pressure and heating not working, I called Karl (Moorwarth owner) up to fix the problem and he wanted to charge me another £100 to come out and have a look. I said to Karl that the installation was faulty and he said it must be piping or radiators even though I explained that it the old boiler had been working with no pressure loss for 11 years.
I'm now left with a system that is not fully working and am going to have to call out another gas engineer.
Looking at some other reviews online, this seems to be a common problem with their work and they blame it on everything but the work they have completed.
My advise is to avoid these guys and go with a company who you can trust!!
James — Ilkeston
Engineer's Response
Mr McDaid
We did return and sorted out the problems you had created yourself, your pipework was not up to standard as you were told at the time of survey, at an extra cost we did offer to replace the pipe work but you declined and wanted to go ahead anyway, you were told of problems you may have from the outset
And as we told you the presssure loss is down to existing slow leaks on your system
Mr McDaid you were well aware of the problems you could have before we installed the fault lies entirely with you
If however you wish to replace your pipework we We would as a gesture reduce the cost to a minimum
Moorwarmth
New Gas Boiler Installation in Knaresborough
New boiler installation done with very short lead time. Major leak in the pipework from the boiler 24 hrs after installation, which flooded the kitchen below. Moorwarmth refused to take any responsibility for the leak, and would not come back to look at the problem without pre-payment for their time/travel.
Have advised the relevant authorities regarding this unacceptable attitude. Had the leak - caused by an unsoldered join in the piping - fixed locally, all running ok now. Very poor and aggressive attitude to a problem of their own making, would not recommend them to anyone.
Roger — Knaresborough
Engineer's Response
Mr Shackleton
The problem was not on our system pipework our our fault, the leak as you well know came from your existing pipework, we offered to return to attend your problem but you declined on several occasions
We are not responsible for your existing faulty pipework but as a jesture of our high quality customer care we would have returned and sorted the problem of your own making
Moorwarmth
New Gas Boiler Installation in Leeds
Very professional, thank you Mr Dennis
Andrea — Leeds
New LPG Boiler Installation in Harrogate
I had wonderful ,fast boiler replacement at a discount rate and I am HIGHLY DELIGHTED with my new boiler. The reception staff and the installing engineer were exceptionally pleasant and helpful. I would Reccomend HDM Northern Ltd .
Helen — Harrogate
