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About Natural Gas Installations
Natural Gas Installations are based in Swansea and offer installations, services and repairs of gas boilers. We provide a friendly and professional service and are fully accredited by Gas Safe.
Verified customer reviews
Appalling treatment. Boiler has not worked properly since installation on 7th March. Dial moved into the red which I reset. A leak developed immediately in 1 radiator and another radiator registered Luke warm. Information and registering from dials not syncing properly. I have been without heating and hot water since 9th March. Phone calls and texts are not answered and no help is forthcoming. I am desperate and afraid to switch the boiler back on without professional advice.
There was a leak on a radiator we returned the following day the system had small pressure loss so was topped up and leak fixed this was the Saturday. We received a call saying that a radiator wasn’t getting hot. We arrange to call back on the Monday and we’re told this wasn’t acceptable. So an engineer visit on the Sunday but was told it was too late as she was leaving to play bridge. I dispute that we are unable to be reached we operate an 0800 number with out of office voicemail.
Professional but pleasant contact for engineer visit and quote process.
Competitive pricing but also available in a reasonable timeframe to do the work.
Installation team efficient, friendly and cleaned up afterwards. Problem after installation with an air pocket, resolved working with us but also offered to come back to property if needed, then stayed in touch to make sure the problem was permanently resolved.
Would definitely recommend. Thank you.
I found the company that installed my combi boiler to very efficient, clean and tidy in their work of installing the boiler.
Very happy quick installation lovely people
Adrian, Mountain Ash
Problem's from day one left a right mess and boiler not working had to come back several times diferant plumbers moving pipes the other plumbers had put in and leaving my tennents with no hot water and heating for days at a time. Big hole letting water in were the boiler vent pipe comes out. Flooded living room blamed old pipework. Flooded loft and ceiling came down were they left the expansion pipe out of tank. Buy all blamed on existing pipework that never leaked for the 30+ years it was there. 7 weeks problems not rectified.
after installation was completed Mr Raison decided that the boiler would be better placed in the kitchen, we requoted and returned to carry out the work. There was a leak in the attic we went back to investigate, found a tarpaulin from when Mr Raison had tried to install solar panels and damaged tiles, informed of this by tenant as an ongoing issue when weather is bad. Long and short Mr raison owes us as a company £1,000.00
Wendy, Burry Port
Had my boiler replaced by natural gas installations they were prompt on arrival and did a marvellous job and cleaned up after them would definitely recommend this company and would definitely use them again for any plumbing work
Excellent service, very good workmanship, helpful and caring staff , couldn't ask for more.
Prompt, polite and efficient service including returning post installation to provide detailed guidance on use of new combined timer/thermostat bearing in mind that I am a Stroke survivor with limited dexterity.
After a little confusion over boiler type, the boiler ordered did not fit in the planned position. After some discussion it was decided to move its siting requiring a vertical flue pipe through the roof. I agreed to the extra cost. The work was exemplary - very neat and tidy.
Unfortunately when the bill arrived an extra £600 was added under the guise of VAT. It was agreed quickly that this was a mistake, and all ended entirely to my satisfaction. In summary, excellent operationally, but let down somewhat by the administration. On balance though I would very much recommend them.
Boiler installed very quickly and the price beat the other quote I had. The surveyor was very knowledgeable and he was one of the installers too. Very happy with their work. They were very quick and efficient and just got on with the job, working hard. When they installed the boiler it transpired that we needed an upgrade to the gas pipe which was unexpected and an extra cost, but they dealt with this very quickly and efficiently too less than a week later. All good and the boiler is working well.
Great job from start to finish. It's nice to feel confidence in a small business.
Price was very competitive aswell.
Would recommend to others and would certainly use them again
Good job and good price
I Recommend them
I had a phone contact from Swansea from Alan. we had a preliminary discussion. and agreed a member of his team visit me to see what is required.
Dan duly arrived we discussed the requirements of the job . A price was agreed on the day of the visit . They were awarded the job a time slot was allocated. The job was done on a timely and clean basis. All aspects of the installation were covered, roof vent / air duct, mag. filter , controls etc. including a new radiator in the room where the work was done. The work was awarded because Dan actually attended the house. Prices were very competitive with others.
They did a very good job in installing the boiler and carried out all the neccesary checks and tests plus explained to me the use of the boiler which was very simple. However I was disappointed that the mains water supply tap was was not a proper tap it was a radiator return valve and badly positioned to access. Furtermore the cap spins round as does not engage the valve so useless. They have not returned to fix it either.
Very clean and good work very pleased I would have them again Lauraine Porthcawl
all went well!. very helpfull.
Very helpful and accommodating. Job was turned around quickly.
Had a new boiler fitted by Heatlex (Swansea). Excellent service , very polite , and proficient gas engineers. Boiler came with seven years warranty , and annual service included .
Can highly recommend.
Dan on is first visit was very professional and give good advice. They come up with a solution and a very competitive quote. They turned up on the agreed date and time. The process was done to perfection in and out in the same day with minimum disruption. That’s down to good planing and and a very efficient team. Would highly recommend this company. Well done to Dan, Sean and the team.
good work, helpful
Carol Ann, Swansea
Excellent service, punctual, clean and explained everything clearly, thanks lads.
Very professional. Came to view immediately. The best price. Installed when agreed. Very courteous staff. Completely trouble free.
Nice polite man called Sean came to quote. Him and 'Paul' returned a week later to install my new boiler. They were punctual, efficient and cleared all the mess up after themselves and took the rubbish away. Sean took time to explain the working to me. I was impressed with this service.
Very professional. Discussed the type of boiler and the work required. Very complétive quote and were able to fit our favoured boiler within a a few days. They completed the work in four hours.
a excellent job
Efficient friendly people.
Turned up on time and straight into the job.
All done tidied up no mess but small leak, came back in the hour all fixed.
Price was very competitive would without hesitation.recommend
Great customer service, job done quick, fair price, nice lads. Slight cockup over dates on invoices though, thought we had a month to pay but got chased for a day.
Very efficient, all stalled in a few hours and a very good price !
Dan was a very pleasant and well informed youg man who gave me a competative price and installation date. If all goes well I will recommend them to my friends
Very happy with this company and I would recommend them to family and friends. Dan & his team were friendly and kept us informed at all times and were more than happy to answer any queries. Thank you.
Dan and Sean and the lads worked really hard over a long day to strip out an old back-boiler, fit new radiators and new combi-boiler. Am really pleased with the new heating, the initial survey, and would really recommend them, great price too!
Provided a competitive quote no problems booking them in. Dan, Sean and team arrived on time and installation went without a hitch. Very happy with the whole process.
Came the next day to give a quote for a new boiler. The work was done within three days very efficiently with minimum fuss. I would definitely recommend this company.
Mark, Builth Wells
Excellent service from Dan and Keiron.
Walked us through the options on his site visit, agreed a VERY good price. Turned up promptly when the work was scheduled. Worked all day to install the boiler, very clean, tidy and considerate. Can not fault the work, would highly recommend
Did a really good job of installing a new Worcester Bosch condensing boiler.
Would recommend this company & would use them again.
Excellent service, very clean and thorough workmanship, very reliable and honest, not a cowboy! Actually, I'm having further work carried out soon by Damian, not originally part of the original job.
Excellent job, would highly recommend Daniel and his team.
Excellent work done ,very polite and neat. Highly recommend,also very competitive rates. Danial ,Shaun and team are very helpful and kind.Thank you.
Fantastic service from the team, they were polite friendly and most of all professional in their work. New boiler fitted in one day, very satisfied with their job and would recommend !!! Thank you Dan and the team
Prompt response. Good price first time. Did job quickly and efficiently. Fitters were helpful and courteous. Job well done
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