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About PRS Plumbing Solutions Ltd
Renowned for providing an excellent level of customer service and expertise we pride ourselves for going above and beyond for all of our customers.
From first point of contact we will dedicate an engineer to you so you can be reassured that your job will run smoothly and on time.
All our engineers are fully qualified and Gas Safe registered and we are proud to have earned a wide range of accreditations from recognised industry bodies.
Verified customer reviews
An experienced company, I am very satisfied with the services offered.
Excellent job, was on time and installation was completed in less than a day would recommend.
Very efficient & competitive price. Ben who fitted the boiler did an excellent job in great time. Would recommend
Professional company, the usp being their personal approach taking time to explain options and clear fees structures. The boiler install went like clock work .Gary was prompt and efficient all good .would recommend. Clive
Workmanship was great.
Work done on time and clean.
The best price.
Good at explaining how to use the boiler, safely.
And so far boiler working appropriately.
PRS were quick to respond to my enquiry and carry out the works. Gas safe certificate & warranty documents were sent within a few days. Cost was competitive, and would definitely use them again.
Inital quote was for a 30kw boiler they installed 25kw.
They said we accepted a digital quote which we never sore and we asked for a copy they sent a duplicate by recreating the order on there system which did not match. Within the first 2 weeks the boiler stopped working heat exchanger had to be replaced by bosch as installers did not want to know. I suspected they did not do the magacleanse clean that we paid for as they did not open all the valve on the radiators before flushing and also we did not see the flushing machine used. We questioned this and the MD got back to us to say this was done but still not sure think he was covering his ***. On the digital quote that we supposedly agreed this was not on the list to be done so why would they have done it. We started to take this further with Citizen advice but they have taken over 4 weeks to reply so we accepted the difference between 25kw and 30kw but decided to not question the flushing as we have not proof. They had converted our open vent system to combi, fit the new boiler and did a magaclense + vib clean flush in 1 day and a bit.
During all this I kept sending email which they kept loosing or did not receive but only on some ones I sent proof of there mistake. I had to switch to phoning because email response was being ignored even when I phone reception to say about email. I recommend that you record your phone calls because you will need proof wish I had.
Citizen advice did come back and said I did have a case against them and said I should take them to small claims but was too late as I agreed the difference. They have reported them to trading standards.
Brilliant installation gas fitter was clean tidy and carried out a fantastic job. Would not hesitate to recommend
From first contact to boiler fitted took one week.Excellent service from surveyor and fitters.
The guy who did the job was very nice and helpful, cleaned up after the work and showed us how to use.
Very good company from there team on the phone to the engineer that fit my boiler very happy will definitely recommend. Cheers
Very nice firm to deal with. I was kept informed at all times. The engineer arrived promptly and immediately started removing the old combi boiler. He did a tidy,clean and efficient job. All the rubbish was taken away and he even swept the kitchen floor after. I am now looking forward to being warm this winter and enjoying my new boiler. I can certainly recommend this firm.
Great service provided
I am delighted with the whole process from initial visit to quote through arranging the fitting to the work being done. Very efficient and quality workmanship all the way through
I could not fault them, the work was good and cleaned up as he went a long.
would definitely use again and cant recommend them highly enough.
Mr Dabbs, Sheerness
The plumber Gary was excellent. A very pleasant man. Replaced the boiler and has been working fine since.
Very pleased with the work done to instal our new boiler. The workers were clean and tidy and did a very good job. We would recommend this company for all your plumbing needs.
Very pleased with work and fitted by a great engineer
Great customer service and quick installation. Would highly recommend
They were very quick to quote for the works and returned to carry a pressure test at my reqiest.
Carried out the works promptly and the alteration to the copper pipe works looked very neet.
To the point
Were not trying to over-sell!!
Would highly recommend
The installation was completed in 3h.
I'm disappointed because:
1 - they have removed the magnaclean filter from the water circuit, this was done without consulting me. They justified that my old filter was old (i accept it), but I would have purchased a new filter and leave it on the installation if i was consulted. This will cost me a further installation of about £250 to reinstate as it was.
2 - I was promised a 30Kw boiler, and I ended up with 24Kw. An easy justification, is according to them, is that the boiler has 30Kw for hot water and 24Kw for heating...I was expecting a 30Kw in both.
Over all I'm disappointed. I ended up with a smaller boiler and with no magna filter on my installation.
I would surely NOT recommend this installers
Good price, well fitted and working very well.
Anthony, South Ockendon
I was converting from a traditional gravity fed system to a combi & had 5 quotes. PRS were the most expensive but I had a gut feeling that they were to be trusted. I was not disappointed. From start to finish the whole process went quickly & efficiently. Alex carried out a site survey within 2 days of my initial contact & the system was installed 2 weeks later, but could have been done the following week if I wanted it. The fitter, Keith, was highly professional, courteous & knowledgeable & left little mess. I am delighted with my new system & feel that the price was very fair. A pleasure to deal with this highly recommended company.
John, South Ockendon
Very helpful and understanding of my needs and carried out all of them.
Kieth the plumber was very good and polite tidy and was done all in one day was not rushing
If you have PRS to install your boiler you will get a great service
John in Thurruck
Look no further if you need a new boiler supplied and fitted. PRS is friendly, efficient highly professional and competitively priced . All my work done in a working day so no need to worry about a cold house for any more than an hour or 3. The magnetic filter is a welcome addition to the system. I could not recommend PRS any more highly, absolutely brilliant.
All done on time
The boiler was installed very efficiently and quickly. An excellent service.
Very happy with the work carried out, from start to finish.
We decided use PRS Plumbing Solutions without no hesitation, from initial contact to the work carried out, we have been impressed.
With the surveyor coming along to give us a clear explanation on the different types boilers and pipe work.
To the fantastic installer, who arrived on time and carried out the work, he was efficient and very good at answering any of my questions. Any problems/difficulties, he explained well and offered practical solutions, which he resolved.
I can honestly say that it has been a real pleasure to dealt with have PRS Plumbing Solutions.
Thank you guys for the great service and excellent work.
Excellent service, advise and range of options provided
Professional friendly company helpful in planning and installing. The heating engineers were prompt,clean tidy and very knowledgeable. Would recommend them to others.
Very professional and we're offering 10 year service for free
Excellent, clean, professional, friendly, well organised boiler/radiator installation. So great to have a fully working hotwater/heating system with minimum fuss:) I have taken 1/2 point off because room thermostat quite difficult to navigate! Would happily recommend anyday:)
Very professional, turned up on time, turned around quote same day, very competitive price, answered all my questions within 24hrs. Couldn't ask for more really.
Very pleased with PRS Plumbing Solutions Ltd.
All work was carried out to a high standard, very clean & tidy.
Issues along the way with my previous pipework but was tackled professionally and all went very well.
Excellent - clear professional expertise
Great group of people. Very polite, efficient and tidy. Good job done in a day
Absolutely brilliant professional service. Highly recommend..had the brand new boiler up and running within days of confirming quote. Excellent. Thank you
Straight forward swap with a new heat only boiler, Job completed, No dramas.
Good value, friendly local independent team. Tidy and helpful, and flexible on meeting our requirements. Recommended.
prompt timekeeping tidy work excellent workmanship would recommend
Excellent company, good value for money.
Prompt, professional and friendly service highly recommended.
The installer did everything major right. He efficiently installed the new boiler. Cleaned/tidied up the area around the installed boiler. The only reason why I did not give a 5 star is because a hive thermostat was not installed. Again, this was my fault as I had stated that am happy with the current thermostat based on my limited knowledge. But I felt the installer could have taken his time to discuss the benefits of a new thermostat. Still am happy with work done.
Paul and team were great. Installation was easy with them, they were clean, respectful, and fast. The price was good. We would definitely use PRS again. Thank you.
boiler installed as requested work completed to a good standard but I did notice a mark on the bottom half of the boiler already informed you. I'm still awaiting a new panel.
Hi Sonia, apologies for the late reply but I've just seen this comment. Unfortunately we were not the company that installed your boiler. We did quote but I believe you went with another company. Hopefully they have rectified the mark on the case.
Paul fitted a new Combi boiler for me. Priced competitively and as charged as quoted, fitted in with my schedule. Professional, friendly and very tidy. Would highly recommend,
First class service from Paul , very prompt service, highly recommended.
Efficient, friendly, left the house clean, on time, reasonable - what more can you ask for?
Our job was a little unusual in that it required the existing boiler & pipework to be removed first for the wall to be replastered, and then for PRS to return a few days later to install the new boiler & pipework. We were very happy with both the quality of the work and the level of service that we recieved; so much so that we would have no hesitation in employing them again ourselves, or recomending them to any of our friends/acquaintances who required a new boiler.
Great Service! Prompt and great communication too
Paul quick and responsive to our call. Very efficient in his job a very friendly guy who quoted and installed the new boiler within a week. Highly recommended.
First class job.
On time, neat and tidy highly recommended
I organised an engineer to attend my grandmother's house in order to determine whether she needed a new boiler. The engineer was brilliant, punctual and arranged everything for a new boiler to be replaced. In just one week a new boiler was installed and fully working for her just before the winter comes. The cost for the boiler and installation I feel was at a competitive price and the work carried out was at a very high standard. I'd like to thank you for the whole process in making sure an elderly lady is ready for winter.
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