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Southern Energy Solutions
We specialise in
- Vented Cylinders
- Unvented Cylinders
- Shower Installation
- Airsource Heat Pumps
- Biomass Boiler
- Groundsource Heat Pumps
- Solar PV (Electricity)
- Solar Thermal (Hot Water)
Southern Energy Solutions were founded in 2011 by Zak Hurst (then known as Zak Hurst's plumbing and heating), In 2012 the company decided to try and scale up the business and changed the name to Southern Gas Solutions, this was to show the area we covered and that we wanted to be taken more seriously. last year we rebranded to Southern Energy Solutions to show the new direction of the company, focusing on providing energy efficient plumbing and heating systems across the South East. We are now satisfied that this company name incorporates everything we are looking to build with the business and feel like we have found our forever home!
A lot of companies promise excellent service and we’re sure you’ve heard it all before. Our business has been built on referrals from satisfied customers, we have over 250 positive reviews on Checkatrade which speaks for itself! We are very familiar with our local community and all of our staff are from the area. All of our engineers are employed and have completed or are currently serving a full apprenticeship. We believe this is the best way to build our business and to ensure the engineers you have in your house complete the work to the highest standard possible, no matter the size of the job.
When you book your job you will receive a confirmation of the appointment via email with an arrival time, name of the engineer and reg number of the van he will be in so you know you are in the right hands. Once the engineer starts driving to your property using our sat nav, the tracker will instantly send you a text message which will tell you his exact arrival time (even factoring in traffic on route!), this is just another way that we keep you in the loop. Gone are the days of waiting for your plumber to turn up and not having a clue when that might be.
Our aim is to break the stereotype which surrounds our industry. Making sure we are always honest with our customers and they are constantly kept up to date with progress. We are not the cheapest plumbing company on the market but we are certainly one of the best and our retention rate for customers shows this.
We are the one stop shop for all of your plumbing and heating needs so whatever your requirement, if it isn't listed on our services page then give us a call and we will endeavor to help.
Our vision is to become the leading plumbing and heating company in the South East, providing our customers with the highest standards of work and customer care within the domestic market, changing the negative perceptions and stereotypes that surround our industry.
We will provide our customers with an honest and reliable service from the start of their project to finish.
Your initial enquiry will be dealt with by our friendly staff, efficiently and expertly. They will guide you through the process and make the whole experience effortless, our flexible diary makes sure your appointment fits your schedule and our transparent pricing structure gives you piece of mind to ensure there are no nasty surprises.
Our employed and professionally trained engineers will give you the best and honest advice based on your circumstances ensuring your needs are exceeded. We will deliver a competitive and detailed quote within 48 hours of the appointment. Upon acceptance of your quote, a date will be mutually agreed on the same day, giving you confidence that your job is in hand.
Our engineers will arrive at your house on the time and date agreed, in a clean sign written van and wearing company uniform. The engineer will talk you through the schedule and process of the works, to ensure as little disruption as possible to your day to day life. All surfaces within the work area will be protected, creating a safe and clean work area. All work will be carried out to the highest standards (guaranteed), by qualified staff members. Upon completion, our engineer will run you through a full explanation and demonstration of the works making sure your house is left clean and tidy.
You will receive a 12 month guarantee for all works completed and any warranties / certification will be registered for you. In the unlikely event a problem should arise you will revise a swift response to resolve your matter.
Our aim is to make Southern Energy Solutions as simple as possible.