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Johnson and Starley (6)
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247 Home Rescue Boiler Breakdown Premium Package
|Make||247 Home Rescue|
|Model||Boiler Breakdown Premium Package|
|Unlimited call outs||Yes|
|Parts and labour included||Yes|
|24/7 emergency helpline||Yes|
|Cost per month||22.50|
|Excess per call out||75|
|Boiler, controls and central heating system cover||Yes|
|Home security cover||Yes|
|Pest control cover||Yes|
Get quotes to supply and fit a new
* This is a guide price for a straightforward, like-for-like boiler replacement. Installation costs will vary dependent on work required.
Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it.
Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine.
Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet!
I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue.
I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery.
If I didn't have service plan with them I would be better off!
To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!?
I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!?
Why not compare these similar boilers?
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