TV presenter backs Home Heat Helpline campaign

23rd Nov 2012


Research has revealed that around 3.4 million households are eligible for financial help with their fuel bills and boilers under the Carbon Emissions Reduction Target scheme. Are you one of them? 

According to the Home Heat Helpline one in ten households are able to get help paying for their fuel bills and the installation of home insulation measures, not to mention a new energy efficient boiler. Yet despite free help being available many families are not claiming what they are rightfully entitled to.

Certain criteria must be met to be eligible for help. Applicants need to be in receipt of pension credit, out-of-work benefit, disability benefit or tax credit. Anyone living in owner-occupied housing or private rented accommodation with insufficient loft or cavity wall insulation will also be eligible for help to lower their fuel bills and make the transformation into a more comfortable energy efficient home.

“We’re urging anyone on a low income, older people, families with young children and those with long-term health conditions to call the Home Heat Helpline to claim the free help they are entitled to in reducing their bills,” said Christine McGourty from the Home Heat Helpline.

Launched by the Energy Retail Association in 2005, for the past seven years the Home Heat Helpline has been offering free impartial advice to people on low incomes. The helpline has received more than 200,000 calls for help since it was established and often ends up referring callers to the benefits team at the Department For Work and Pensions, Consumer Focus or the Warm Front scheme.

TV presenter Fiona Phillips has added her support to the campaign and is urging energy consumers to call the helpline: “I remember all too well the worry of colder weather setting in and the bills I couldn’t pay when I was starting out, so I have huge sympathy for anyone who is struggling to keep warm this winter.

“Everyone is looking for ways to save money at the moment, so it’s definitely worth picking up the phone. It is absolutely free so you’ve got nothing to lose and possibly lots to gain.”

If you would like some advice about grants and benefits that may be available call 0800 336699 to speak to a friendly expert advisor. The helpline is open between 9 am and 6 pm week days and from 10 am to 2 pm on a Saturday.

There are various measures households can implement to lower their central heating bills including replacing an old energy inefficient boiler with a modern A-rated condensing boiler.