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1,573 reviews

Hands Off Our Gas Boilers!

7th Oct 2021

Becky Mckay
By: Becky Mckay
Updated: 6th April 2022

Hands off our gas boilers

New survey data reveals a lack of appetite for renewable heating.

A new customer survey has revealed that gas boilers remain the heating option of choice for the majority of UK consumers.
Boiler Guide asked 16,500 customers who had enquired for a new gas boiler, if they had considered any renewable heating options before opting for a new gas boiler.

Over 55% of respondents replied "no" with one customer saying: "They (heat pumps) are all a big expensive con job.” Another revealed that they had considered going green, "But a heat pump needs to go in a new build or better insulated house".

Other reasons for customers avoiding renewable alternatives included: "Government grant limitations."

Founder of Boiler Guide, David Holmes said:

"The data shows that more must be done by the government to encourage customers to consider installing renewable heating systems."

He added: "The delay in the Heat and Buildings strategy is certainly not helping and homeowners and the heating industry have been left in limbo. We're still in the dark about incentives and any potential funding that might be available to support greener alternatives. Meanwhile, demand for gas boilers continues to grow."


25% of customers said that they had considered more eco-friendly heating options but had been put off by the steep price. Installation of an air source heat pump can cost between £8,000-£18,000 compared to just £2,000 for a new gas boiler. Millions of homes in the UK are also not suitable for heat pumps due to poor insulation and a lack of space.

Other renewable options include solar panels with prices starting from £5,000, but they are also not viable for all UK homes.


The government has committed to tough climate change targets and has banned new gas boilers being installed in new-builds from 2025. It is also expected to phase out gas boilers completely from 2040 in a bid to achieve net-zero carbon emissions targets by 2050.
It is estimated that 40% of all carbon emissions come from the way we heat our homes.

Boiler Guide also asked customers if the recent coverage on the so-called ‘Boiler Ban’ had influenced their decision.

52% said that they were not aware of any news stories, with 27% seeing the coverage but were still happy to install a new boiler.

15% said that they had been put off buying a new boiler because of the news.

David Holmes said:

"It's surprising that despite a lot of media coverage, plans to ban boilers are clearly not seeping through to the public. Even when they are, it seems the majority of customers want to stick with what they know. If we want to achieve carbon emission targets and change customer behaviour, a rethink on strategy is a must and this needs to include a viable alternative that is both affordable and realistic".

Customers offered a range of opinions in the survey. One remarked that they had been informed by a gas installer that "a boiler ban was a scare tactic and not accurate" while another declared that [renewables] "are a waste of time".

David Holmes added:

"While we wait for publication of the much-delayed Heat and Buildings strategy, it is clear that the government has a lot to do to convince and incentivise the public to change their thinking on heating their homes."

Becky Mckay

About the author

Becky Mckay

Becky is one of our home heating and renewable energy experts and has a wealth of experience writing about the world of heating.

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