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ATAG Boiler Warranty

Rob Wells
By: Rob Wells
Updated: 9th December 2021

What is a boiler warranty?

When you purchase a brand new boiler, you want to know that if something goes wrong (touch wood) then you're going to be looked after by the manufacturer. That's where boiler warranties come in.

Within a warranty period, the manufacturer will send out an engineer to fix the fault and make sure that you're left with a working boiler. As a general rule of thumb, the longer the boiler warranty, the more faith the manufacturer has in their product and you'll find that this usually lasts between 1-10 years.

Like with most things in life, boiler warranties aren't always as simple as they first sound. Different manufacturers include a variety of caveats in their warranty terms with some warranties only covering certain parts of the boiler, while others may not cover labour costs.

Not to worry though, to save you getting out the magnifying glass and trawling through the small print, we've put together a complete boiler warranty guide so you know you'll be with the manufacturer that offers the perfect warranty for you.

Who are ATAG?

With almost 70 years of experience designing and manufacturing boilers, ATAG have grown far beyond their home in the Netherlands to share a passion for engineering with countries all around the world.

ATAG design and manufacture a wide range of boilers, including two types of Combi boilers, a System boiler and Regular boilers, all of which come in a variety of different sizes.

Find out more about this manufacturer and their full range of boilers here.

Standard ATAG warranty

ATAG have such great faith in every single one of their boilers that they all come with 10 year warranty as standard, something that's unique in the UK.

Extended ATAG warranties

All ATAG boiler warranties can be extended to 11, 12 or 14 years when certain conditions are met.

  • 11 year warranty: An Adey Atom filter must be fitted as part of the installation.
  • 12 year warranty: Available with a purchase of a water treatment pack including an Adey Atom filter.
  • 14 year warranty: Installation must include a ONEZone smart controller, Adey Atom filter and water treatment pack.

If you’re unsure about what’s needed to extend your ATAG boiler warranty, consult your installer.

What's covered by the warranty?

ATAG boiler warranties covers all parts and labour which means that any and all technical issues with the boiler will be repaired and you won't have to pay for the engineer to come out to your home either.

With a 24/7 helpline, ATAG are at hand night and day but if their helpline technicians can't get you up running again over the phone then an engineer will be sent out to fix the boiler as soon as possible.

Terms and conditions

It's always important to check the small print of your warranty when dealing with any manufacturer because it may not cover as much as you might first think.

With ATAG, while every boiler comes with a 10 year warranty, you'll need to have your ATAG boiler serviced annually by a Gas Safe Registered engineer to keep it valid. If you don't, then that means any call-out charges and repair costs will be coming out of your pocket.

You may need to prove that your warranty is still valid so every time the boiler is serviced, make sure to get hold of a proof of service, that way you can prove your warranty is valid.

How to register your warranty

You'll need to activate the 10 year warranty on ATAG's website within 30 days of purchasing your new boiler.

They'll need a few personal details such as name, address and phone number and then some details about the boiler itself so don't throw away any paperwork to make sure you have everything you need to get covered by the warranty.

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Warranties for each ATAG boiler

Boiler Model Standard Warranty Max. Extended Warranty
ATAG Combi Boilers
Economiser IC27+ 10 years 14 years
Economiser IC35+ 10 years 14 years
Economiser IC39+ 10 years 14 years
ATAG IC24 10 years 14 years
ATAG IC28 10 years 14 years
ATAG IC36 10 years 14 years
ATAG IC40 10 years 14 years
Regular Boilers
ATAG IR15 10 years 14 years
ATAG IR18 10 years 14 years
ATAG IR24 10 years 14 years
ATAG IR32 10 years 14 years
ATAG IR40 10 years 14 years
System Boilers
ATAG IS15 10 years 14 years
ATAG IS18 10 years 14 years
ATAG IS24 10 years 14 years
ATAG IS32 10 years 14 years
ATAG IS40 10 years 14 years

If you think an ATAG boiler could be the right choice for your home, send us an enquiry today and get free quotes for installation from trusted engineers near you.

NOTE: Manufacturer warranties are subject to change so it’s always advisable to take a look at their current terms and conditions and any relevant special offers.

Rob Wells

About the author

Rob Wells

Rob is another of our resident home heating experts. He manages our external partnerships, making sure you get the most up to date information.

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