What to Do in the Event of No Hot Water

Image courtesy of PassivSystemsFinding your hot water has stopped working can be a stressful time – especially if you are unsure of the exact steps to take to have it repaired or are unaware of how to get in contact with a reliable and qualified plumber local to you.

As soon as you realise you have no hot water, it is probably time to call a heating engineer. There are a variety of ways to find a reputable one in your area, including searching through our directory of Gas Safe registered trusted installers.

What should I look for in a plumber?

If your hot water is provided via gas either gas or LPG, it is essential that you ensure that your plumber is Gas Safe registered. This is the new governing body that is regulated by the Health and Safety Executive in the UK to keep and maintain a trusted register of competent gas installers (it replaced CORGI in 2009). Always ask your plumber if they are registered with Gas Safe before they begin any work on your gas boiler.

If your hot water is powered by any other method, such as electricity, it is still essential that you hire a qualified engineer.

Although there is no specific body such as Gas Safe that regulates work on non-gas powered systems, there are ways of assessing if a plumber is reliable, such as checking if the plumber is a member of The Chartered Institute of Plumbing and Heating Engineering, otherwise known as the CIPHE, an organisation in which all members must prove they are fully qualified and well-experienced to be eligible to join, as well a strict Code of Professional Standards that must be adhered to by all their members.

The CIPHE website has a search engine where you can find their members local to you by postcode, or the CIPHE head office can be contacted via phone or post for any enquiries you may have.

Getting a quote

We recommend requesting two or three quotes from different companies to make sure you’re getting the best value.

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