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Frequently Asked Questions

Get 3 Quotes

How do I use Boiler Guide?

It couldn't be easier. There's just one simple form to complete, and once you've told us your requirements, we will call or email you to make sure we have all we need to get your boiler quotes. Up to 3 approved installers will then contact you to provide quotes. They will need to visit your property in order to evaluate the job properly. Then it's down to you to compare and select the quote that suits you best.

If you’d prefer an online only experience then head over to our Get Prices Online feature. You just need to follow the prompts and post your job details for installers to submit their best offers. All you have to do is pick the one that suits you best.

Are the quotes free?

Yes, our service provides you with boiler replacement quotes for free. And you're not under any obligation to accept any of the quotes either. All we ask is that you are serious about getting quotes.

How many quotes will you provide for me?

To get the best possible price we always recommend you get more than one quote. Once you've submitted your enquiry we will endeavour to put you in touch with up to 3 approved boiler installers.

Why should I use Boiler Guide?

Boiler Guide has built up a national network of approved and recommended heating engineers to provide you with hassle free quotes to get your boiler replaced. We do all the hard work for you, saving you time and probably money by comparing quotes. And don't forget, the quotes are completely free.

Can I get quotes online?

Yes and only with Boiler Guide! Simply by using our new Get Prices Online feature - A first for the UK boiler replacement market.

Who will contact me?

After you've submitted your enquiry online, a member of the Boiler Guide team will give you a call. Once we've confirmed your details and your enquiry has been released to our network of installers you will be contacted by no more than three installers. They will attempt to contact you by phone but where necessary may send you an email too.

How long will it take to get quotes?

Within a matter of hours. After you have submitted your enquiry online our approved installers will contact you to make an appointment to provide you with a quote

Do I have to accept one of the quotes?

Absolutely not. We want you to be happy with the quotes we provide. So there's no obligation to accept any of the quotes unless you're completely satisfied with the price quoted. Don't forget to ask for a written quote before you go ahead, too.

Why has no one contacted me?

This is a very rare occurrence. However on the odd occasion your requirements may not match our installer's criteria. If this is the case we will let you know within 7 days of submitting your enquiry.

What happens to my details when I submit my quote request?

Your details are held within the strictest confidence and in accordance with our privacy policy. We only release your contact details to a maximum of three installers who have paid to view the job requirements and intend to quote for the job. In addition if you have opted to receive further communications from us on the quote form, we may email you from time to time with offers we think may be of interest to you. We always give you the option to opt out of any communications.

How do I login to my account, I don't have a password?

When you submitted a quote request or saved a boiler comparison you will have received an email to set your password. If you are unable to locate the email simply enter your email address here and we will send you further instructions.

Are your heating engineers Gas Safe registered?

Yes. All gas engineers must be on the Gas Safe Register by law, so we will only work with boiler and heating engineers who are Gas Safe registered. We check to make sure they are registered with Gas Safe and therefore able to work safely and legally on gas appliances in the UK.

I'm a heating engineer, how do I sign up for leads?

That's great, we'd love to work with you. It's free to sign up and you won't have to pay any subscription fees or sign a contract. Visit our parent site,Holmes Media, for further information or simply sign upto get started.

How can I get in touch with Boiler Guide?

The best way to get in touch with us is via the Contact Us page and we will respond within 24 hours. We're also on Twitter (@BoilerGuide), if you'd like to send us a tweet. Otherwise you can call us on Boiler Guide. Our call centre is very busy though, so you may not be able to get through to us straight away.

I've tried to create an account but Boiler Guide is telling me my email is already registered?

You may have entered your email address previously on our old website. To gain access to your account click here to reset your password.

Get Prices Online

Why should I use this and not the traditional ‘get quotes’ method?

This method would suit someone who expects a more online process and without the need for home visits and calls etc. to receive quotes. Your only contact will be with the company you have chosen.

How do I use this feature?

Simply follow each of the steps in the form. We have made it as easy as possible to complete and provided lots of hints along the way. We will notify you over email if you have any updates or action for you to take.

Why do I need to add photos?

To give our installers the best chance to price your boiler replacement job accurately, they have told us that they need a minimum of 3 photos. One of your boiler, flue and gas meter. That, coupled with the questions you have answered in the form will enable them to make a serious offer for your consideration.

Will I receive any sales calls?

No unwanted sales calls and your phone number isn’t handed over until the end of the process. It’s all handled online by both parties.

Do I need to be in for a home visit?

No, everything is handled online. No more sitting in waiting for 3 companies to visit you and follow up with their quotes. You should be able to engage the right installer much more efficiently by using this method.

Which installers will provide offers?

Only approved, Gas Safe or OFTEC registered installers in your area will be allowed to submit offers for your perusal. We monitor the companies in our network very carefully to ensure that we make the best introductions.

Is it free to use?

Yes, our service provides you with offers from real installers - for free. And you're not under any obligation to accept any of the quotes either. All we ask is that you are serious about getting quotes.

How many offers can I expect?

It depends on your location, we only engage installers in your area. Throughout most of England, Scotland and Wales we expect to see 3 offers submitted. Some (more remote) areas may not have very many installers that can cover it.

Who will contact me?

We only release your contact details to the installer you have chosen and they will call you to arrange the installation and confirm their offer.

What happens to my details when I post my job details?

Your details are held within the strictest confidence and in accordance with our privacy policy. We only release your contact details to the installer you have chosen. In addition if you have opted to receive further communications from us, we may email you from time to time with offers we think may be of interest to you. We always give you the option to opt out of any communications.

How do I login to my account, I don't have a password?

When you submitted your details you will have received an email to set your password. If you are unable to locate the email simply enter your email address here and we will send you further instructions.

What happens when I accept an offer?

Our system will ask you to confirm & verify your phone number (if you haven’t already) and share your details with the one company you have chosen. They will be in touch to arrange the installation date and agree the price.

What happens when I decline an offer?

That particular installer is notified and you have the chance to offer feedback as to why it was rejected. There is also an option to invite them to submit a Second Chance offer.

Can I end my job early?

Yes. Just look for the delete (bin) icon on your job details.

How long is my job live for?

Jobs are live for up to 14 days at which point they expire. Expired jobs are visible in your account dashboard for reference.

How can I edit my job?

The account dashboard contains your job details and presents the option to edit within the Summary section, but only before an offer is received. Jobs are frozen once an offer is made to give all installers a fair chance to price sensibly using the same details.

How can I add more photos?

You can add additional photos anytime before you have received an offer. Look for the ‘Add Photos’ link in your dashboard.

I didn't get any offers, what can I do?

We will have prompted you by email to improve your details by adding additional photos and supporting notes if applicable.

Is the offer price fixed?

The offer price is subject to a site visit where the installer will confirm the final figure.

How can I leave feedback for an installer?

We will send you a follow up email to request feedback on the installer you had engaged. Installers with more (positive) reviews are favoured by our system.

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