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Frequently Asked Questions

Boiler Guide General

Boiler Guide has built up a national network of approved heating engineers to provide you with hassle-free quotes to get your boiler replaced. We do all the hard work for you, saving you time and probably money by comparing quotes. And don't forget, the quotes are completely free.

It couldn't be easier: there's just one simple form to complete. Up to 3 approved engineers will then contact you to provide quotes. They will need to visit your property in order to evaluate the job properly. Then it's down to you to compare and select the quote that suits you best.

Yes. All gas engineers must be on the Gas Safe Register by law, so we will only work with boiler and heating engineers who are Gas Safe registered. We check daily to make sure they are registered with Gas Safe and therefore able to work safely and legally on gas appliances in the UK.

When you submitted a quote request or saved a boiler comparison you will have received an email to set your password. If you are unable to locate the email simply enter your email address here and we will send you further instructions.

You may have entered your email address previously on our old website. To gain access to your account click here to reset your password.

We will send you a follow up email to request feedback on the engineer you had engaged. Engineers with more (positive) reviews are favoured by our system.


Yes, our service provides you with boiler replacement quotes for free. And you're not under any obligation to accept any of the quotes either. All we ask is that you are serious about getting quotes.

To get the best possible price we always recommend you get more than one quote. Once you've submitted your enquiry we will endeavour to put you in touch with up to 3 approved boiler engineers.

Within a matter of hours. After you have submitted your enquiry online our approved engineers will contact you to make an appointment to provide you with a quote.

Absolutely not. We want you to be happy with the quotes we provide. So there's no obligation to accept any of the quotes unless you're completely satisfied with the price quoted. Don't forget to ask for a written quote before you go ahead, too.

Your details are held within the strictest confidence and in accordance with our privacy policy. We only release your contact details to a maximum of three engineers who have paid to view the job requirements and intend to quote for the job. In addition, if you have opted to receive further communications from us on the quote form, we may email you from time to time with offers we think may be of interest to you. We always give you the option to opt out of any communications.

The Process

Once you've told us your basic requirements in the online form here, your quote will be sent to local engineers. You will then receive a confirmation e-mail with your account details. Within a matter of hours, up to 3 approved engineers will contact you to provide quotes. They will need to visit your property in order to evaluate the job properly. Then it's down to you to compare and select the quote that suits you best.

After you've submitted your enquiry online, you will be contacted by up to three approved engineers. They may give you a call if they have questions about the details, but will most likely contact you via e-mail.

This is a very rare occurrence. However, on the odd occasion your requirements may not match our installer's criteria. If this is the case we will let you know within 7 days of submitting your enquiry.

When you have chosen a new boiler quote, the heating engineer will arrange a date for the installation which is convenient for you.

You can help your engineer by clearing the area around the boiler so they have easy access. If your boiler is installed in the loft, it should be accessible via a set of stairs, a safe walkway and be sufficiently well lit.

Your water and heating system will need to be turned off while the engineer is working. Typically, a new boiler installation will take between 1-3 days, depending on how complicated the job is.

For example, a like-for-like boiler replacement is the most straightforward boiler installation, while replacing your existing boiler with a different boiler type is much more complex as new pipework will need to be fitted with tanks or cylinders needing to be installed or removed. When an engineer visits your property, you will always be informed about how long the installation will take.

When the work has been completed, your engineer will explain to you how to use your new boiler and any controls. The boiler will most likely be covered by a manufacturer's warranty, so check with the engineer if they will be registering the boiler or if this is something you should do. The engineer will also let you know about aftercare or servicing plans they offer.

Your new boiler will work effectively for at least 10-15 years, but only if you carry out regular maintenance and have it serviced by a professional heating engineer every year. Find out more in 11 Simple Boiler Maintenance Tips.

Getting in touch with Boiler Guide

The best way to get in touch with us is via the Contact Us page and we will respond within 24 hours. Otherwise, you can call us on Boiler Guide via 0330 808 0405.

That's great, we'd love to work with you. It's free to sign-up and there are no subscription fees or contracts. Visit our trade site for further information or simply sign up to get started.

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