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Ferroli Optimax HE 31 C Combi Gas Boiler
|Model||Optimax HE 31 C Combi Gas Boiler|
|Band Rating||A Rated|
|Standard Warranty||5 Years|
|Flow Rate||15.4 l/min|
|Typical price (inc VAT)||£652|
|Typical installation costs (inc VAT)*||£500 - £1,000|
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* This is a guide price for a straightforward, like-for-like boiler replacement. Installation costs will vary dependent on work required.
Iv had a ferroli ffor
10yrs with no problems, so this influenced my decision when buyin a new boiler. In less than 3years the plastic part splits . This has been recognised by ferroli as a faulty part. This time I went and bought the part and fitted the part myself. No phone calls and no waiting for an engineer. Considering putting in a small claim in court for a defective unit not fit for purpose.
after buying a ferroli boiler in march 2010 i was gobsmacked when in less than a year the diverter valve went and needed replacing . after calling and finally arranging an engineer to come out and replace the part.i thought to myself i'm so glad its got a 5 year labour &parts guarantee .But now the same part as broke again (obviously a faulty part)ferroli are asking for a signed manual which i have never received before they will participate, it just looks like they are trying to get out of repairing a faulty boiler. So anyone looking for a new boiler i suggest you look else where !
If there was a minus score here Ferroli would get it, it loathes me to give it one tick. Our boiler is less than two years old and has leaked for most of that time despite numerous attempts by Ferroli to fix it. Christmas Eve with a two year old in the house it banged and crashed then failed. Ferroli said it would be six days before it would be looked at.This caused over Â£100 worth of electric heaters to be purchased.When they arrived the burners had broken into pieces. Fixed excluding the leaks which they have never managed to fix. 8 visits later in as many months from new it still leaked and we had to live with it leaking.Only when the leak got worse did we report it again and the boiler was only 14 months old. Only to be advised that because we hadn't had it serviced then the warranty was void.I didn't Service as they had taken it apart so often. They could see the history but would not do it even as a good will gesture. I have had to take out British Gas cover and, surprise surprise they have managed to stop the leaks something the manufacturers own Engineers never managed. I know people tend to complain and never compliment but seeing all the faults here and poor service from Ferroli matching my experience then I would say there is no smoke without fire. Ferroli boilers should be banned and I am astounded that there are some positive comments here, all I can say is that it must be luck because these boilers hardly fit that description. If you have money that you want to waste then fit one of these boilers. Oh almost forgot to add its broken down again today. The error codes aren't listed, no surprise there and the internet search is suggesting a faulty PCB. British Gas will be here first thing. In summary a bad bad bad boiler, are you listening Ferroli.
We have had our Ferroli boiler 3 and a half years and have had many breakdowns starting a month after fitting. Our worst experience was being without heating or hot water for three weeks over Christmas and New Year when they were closed or no engineers available. I would agree with all the comments about poor reliablity, high cost help line and long waiting times. My only positive is that when we did have a problem with the warranty documents I emailed the Customer Services manager who dealt with the problem very promptly to our satisfaction. If only the boiler and the warranty itself was as impressive! Currently have a problem with the boiler shutting off when the heating is on and we run the bath (pressure drop). Fingers crossed for this to be fixed.
wouldnt recommend this boiler to anyone and wish we had seen the reviews first.
There have been so many problems with this boiler. The worst factor though is the lack of local service since a very good firm Blue Flame pulled out. I spent 5 days on the phone trying to get an engineer. They tried to get one in Bristol that serviced only that area for me here in Cornwall! The local company gave them up because they felt their reputation was suffering from the poor logistics and terrible communicaitons with the company. I dont think the British side of this company is run well at all. These comments are going back to 2009... andf its no better three years on.
I think a major problem is the boilers front programmer is too delicate and complex. I notice only installers who more or less bypass them have a happy experience.
I contacted the Service Dept. early morning, only to be told that there was no trace of the registeration papers. After sending the information by email they rang back at 5.20 pm to say that the paperwork was now in order and they were sending a request immediately to the service engineer.
A call was received from the engineer at 7.15pm to say that he would visit within the next 45 minutes. He was as good as his word and sorted the problem by 9pm.
This was really excellent service.
All I can say is avoid this company Ferroli like the plague. Their boilers and their so called aftersales customer service are absolute and utter c**p!! (Ferroli boiler is 4 years old and had 14 call outs) I've just paid for a new boiler (Baxi) to be fitted after getting no joy whatsoever from Ferroli. I am now going to go down the route of taking them to a small claims court and see what happens.
I would strongly advise against buying a Ferroli boiler. We had one installed almost 3 years ago and have had a number of problems. We were sold the boiler on the basis of the 5 year cover but our experience with Ferroli is that they will do everything possible to duck out of the Warranty. Thr Customer Service they offer is dreadful and the call out fees horrendous, Â£80.00 call out plus Â£80.00 an hour thereafter, p,us parts! We are sitting here with an electric heater as the Gas Board don't recognise the boiler model and face a huge bill to get our heating back. Ferroli, forget it!!!
had ferroli boiler 6 months now waiting for second repair this company should be reported to trading standards poor quality parts and poor quality customer service
We live in a private tenancy and our ever so generous landlord decided to replace the ancient immersion heater which was draining our money like water with a Ferroli HE 31 C.I can only back up the above comments,we have had it for around a year and suffered from intermittment hot water and heating ever since, the panel to regulate the piece of crap is incomprehensible with no obvious method of getting any regular hot water or heating, the pile of junk no longer heats the water up and we are getting worried with the winter coming.Our wretched landlord does not respond to our concerns only saying WE will have to pay Â£100 for repair through no fault of our own.I would urge anyone considering buying this junk, please dont bother, you will live to regret it, as for us, we had no say as our gutter landlord put it in obviously because it was the cheapest option, Ferroli? dont make me laugh
If I could give this boiler and the company a minus score I would!!!!! DO NOT EVER EVER BUY THIS BOLIER OR ANY OTHER MODEL FROM THIS COMPANY- The worst mistake I ever have made. I was taked out of having a Bosh boiler into taking this load of rubbish. It is not 3 years old yet and I have had to have it repaired 20 times. I have spent the majority of the last 3 winters without hot water or heating and some of the time I have had neither! I am now thinking about renewing the boiler as I just can't face another winter like the last.
We purchased a Ferroli in Ireland 18 months ago, it is still giving trouble. There is no after sales service worth talking about, the 5 years warranty is worthless. You ring the company with the agency in Ireland and they tell you they will pass on the details to their service team, but you get no reply. Ring them again and ask to speak to the service team and they say they cannot give out the number. Was 14 days without heat in December/January a threat of a solicitors letter was the only means of getting a response, as the other reviews state everything was to blame but the boiler, dirt in the pipes, temperature in the boiler too high. I took the plumber's advice on selecting a Ferroli, so sorry I did not search the web and see these reviews. DO NOT PURCHASE a FERROLI, from an Irish Gas user.
These combi boilers are RUBBISH. I was fooled into buying 3 with their 5 year warranty which isn't worth worth the paper it is written on. All three have broken down several times within the first 12 months. Ferroli are useless when it comes to servicing ,with parts having to be ordered from abroad as they are not stock items and they also look to wriggle out of warranty repair costs. Do not confuse them with FERRARI, this is a cowboy outfit.
WORST BOILER SERVICE EVER.total of 3 hours in phone calls,4 times the phone has been put down,taken day off for engineers visit for him not to show..not even a simple phone call. still got no hot water after 4 weeks.Not even a response from the managing director Colin Walters after a letter was sent..THEY COULDNT GIVE A TOSS.DO NOT BUY THIS UNRELIABLE CRAP
There should be a '-100' score on here, which also indicates the temperature in my house! Everyday I am having to manually put pressure in my boiler so that I can have some hot water. As for the central heating its a joke! It seems to come on when it wants to to a maximum temperature of around 10c. The gas man said he fitted it 4 months ago, so why am I getting limescale on the pipes then???? I have been fobbed off time and again from my estate agents and landlord. This weather is umbearable and without any central heating it is making the rest of the house cold and damp. NEVER BUY A FERROLI EVER!!!!!!!!!
Iam with everyone who has bought this boiler it is rubbish.do not waste your money.I had mine fitted over 2yr ago.the board went 4wk ago.I had it replaced.to my cost new board didnt last three week.we also are considering different boiler but i will be informing trading standerds about it
We are considering having our hopeless Ferroli optimax removed after only a few months. This is the second Ferroli in only two years. The first one was a disaster from Day One, firstly making a loud wailing noise every time it was switched on- a "design fault" the engineer said- and then notching up various other problems before springing a leak. Ferroli replaced this first boiler but only after the Engineer told us it wasn't really their policy to replace. This made me feel like we should be grateful for the favour! The second boiler has started leaking again and I confidently expect that Ferroli will try to refuse a replacement and will, as always, claim it is the fault of the plumber who installed it. I will probably end up cutting my losses and going for a more reliable make if only for peace of mind. Ironically our previous Glo-Worm which British gas kept telling us was only fit for scrap never gave us any problems in over 20 years - says a lot for modern manufacturing!
DON'T BUY THIS BOILER. I only wish I had found this site 18 months ago so I could have posted my experience. To cut a long story short it mirrors the appalling after sales service and appalling reliability detailed above. Who is rating this thing? It is only fit for the bin. I am considering taking them to the small claims court because of inaccurate claims and inaccurate advertising and the cost to me in money and time.
Having purchased a ferroli Optimax HE 31C
2YRS AGO I have had nothing but problems.Heat exchanger,sensors and the printed circuit board all being changed under 5 yr warranty.The service engineer said that there was a vault with a large batch of printed circuit boards.I said well why did you not change that in the first instance,no reply.I am at present waiting for a service engineer to come and fix water leak.Takes forever to get through to service department,the boilers and after sales are utter RUBBISH.They now charge £150 for a annual service,nearly double to what they charged last year.In total I have lost the use of this boiler for over 11wks do to breakdowns and waiting for parts.DO NOT BUY A FERROLLI BOILER,NEVER you will end up paying out a fortune in phone calls a end up with high blood pressure.How the boiler got 4 stars I am totally amazed,ferroli must have posted review.
I'm horrified to find these people at Feroli are able to stay in business, it can't last. Absolutely appauling customer service, and their boilers are so unreliable I would not know where to start. I have had this boiler for over 2 years now, and guess what? They will not honour their 5 year warranty. I have tried everything and they wriggle out of it. If anyone reads this and is even remotely condsidering a Feroli - DO NOT! Problem after problem after problem.. too many to list. I am now considering doing away with it and getting another brand I begrudge filling their pockets on the parts I keep haveing to buy to keep my hot water or heating on. I am furious I can't do anything about it.
never ever buy a ferroli boiler, we had ours fitted 2 months ago, and it has broken down three times!! It broke down the first week it was installed. The customer help line keeps you on the line for anything up to an hour and then you get put through to another number where yet again you have to wait in a line of up to 20 callers before you - just to ask for someone to come and repair it!!
if you are reading this and considering a new boiler DO NOT BUY FERROLI! my boiler has had 3 break downs in 15 months and altogether we have spent nearly 1 month with no hot water or heating and this was through winter,even when i explained my wife was 8 months pregnant i was told they do not work on a priority system! this company does not care after they have your money! you can't even get anyone else to fix your boiler or it invalidates your 5 year warranty. as soon as we have enough money i am ripping the ferroli out and will buy a more reliable make!
wow I am shocked to read to review above - is this the same boiler!. My boiler is less than 18 months old and has had 2 breakdowns requiring new parts each time. The first issue when less than a year old a new circuit board required -2 weeks wait with no hot water or heating (incovenient but in the summer). The second time 4th February this year and 14 WEEKS LATER STILL NOT FIXED. The insurance company cannot get the part even though there are several ferroli spares sites and on ferrolis website most parts next day delivery or fully stocked UK warehouse - this is clearly not with our part?! Sorry in the 14 weeks 2 attempts to get parts have been made first the parts were rejected by ferroli as they were faulty and yesterday the second time when the part arrived it was the wrong voltage!? I wrote to Ferroli 6 weeks ago and I haven't even received a standard letter. Now it looks like my only option will be to buy a new boiler at my cost. Please do not make the same mistake as I did.